Field Service Engineer

Jobtailor; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced field service engineer to provide onsite diagnostics and hardware repairs for data center equipment across a regional territory.

You will travel to client sites, perform remote and onsite troubleshooting, and coordinate parts, documentation, and customer communication to minimize downtime. This role requires after-hours on-call rotation and a strong customer-service mindset.

Qualifications

• High School Diploma required; Bachelor's preferred.
• CompTIA A+ and Server+ certifications preferred.
• Experience with OEM data center hardware and field service.
• Ability to travel up to 75% of the time to client sites.

Responsibilities

• Provide onsite system diagnostic and analysis support to customers within territory.
• Respond to customer system failures through hardware service and diagnostics.
• Drive to customer sites within 120 miles radius for assigned service calls.
• Analyze problems remotely before arriving onsite to minimize downtime.
• Maintain professional customer interactions and timely responses.
• Use remote tools for diagnosis, repair, and configuration changes.
• Manage parts inventory and return of bad/excess parts.
• Complete audit forms, timesheets, and expense reports; attend team meetings.

Skills

Troubleshooting skills

OEM data center hardware experience

Field service experience

Valid driver's license

Ability to lift up to 50 pounds

On-call availability

Education

High School Diploma

Bachelor's degree or equivalent experience preferred

CompTIA A+ certification

CompTIA Server+ certification

Tools

Field Point Time Reporting Utility

Remote system connection tools

Diagnostic tools

OS and hardware diagnostic tools

Job description

• Provide onsite system diagnostic and analysis support to customers within an assigned geographical territory or account
• Respond to customer system failures through computer hardware service, testing, diagnostic analysis, and systems analysis
• Drive to different customer sites within a 120-mile radius for assigned service calls
• Provide timely, professional, and effective responses to customer service needs
• Analyze problems remotely before arriving onsite, determine needed parts and documentation, and minimize downtime and repeat trips
• Perform cost-effective onsite service while maintaining a professional attitude and courteous customer interactions
• Communicate with customers and the customer support center during repairs and delays
• Analyze software and hardware error logs using diagnostic, troubleshooting, and operating system analysis techniques
• Diagnose, troubleshoot, and repair data center hardware, servers, storage devices, storage area networks, and systems configuration issues
• Use remote system connection tools for diagnosis, repair, and configuration changes
• Follow customer-specific repair procedures and assess current and future customer needs
• Determine parts and quantities, return bad or excess parts, and manage inventory counts and physical inventories
• Complete audit forms, email replies, timesheets, and expense reports
• Attend team meetings and record activities using the Field Point time reporting utility

Requirements

• Experience working with OEM data center hardware and ability to grasp new products and concepts
• Successful prior field experience
• Strong troubleshooting skills
• Availability for after-hours, on-call rotation
• Valid driver's license and appropriate driving record
• Ability to lift up to 50 pounds and perform extended standing, walking, squatting, bending, reaching, stooping, and driving
• Ability to work at height, including using ladders
• Must pass customer background screenings and Park Place Technologies pre-employment screening
• Must travel to client sites up to 75% of the time within a predetermined territory radius, including trips up to 4+ hours one way by car
• High School Degree required
• CompTIA A+ and Server+ preferred
• Bachelor's degree in a related field or equivalent experience preferred
• Must work Monday-Friday, 8am-5pm and participate in after-hours on-call rotation

Core Competencies

Demonstrates expertise in diagnosing and repairing data center hardware and systems, with a strong focus on customer service and effective communication. Capable of performing onsite analysis and troubleshooting while managing inventory and adhering to customer-specific procedures.

Highest-signal resume keywords

• Data Center Hardware Diagnosis
• Troubleshooting Skills
• CompTIA A+ Certification
• Field Experience
• Customer Service

ATS Optimization Keywords

Hard Skills

• System Diagnostic
• Hardware Repair
• Software Analysis
• Troubleshooting Techniques
• Inventory Management
• Parts Management
• Operating System Analysis
• Remote System Connection Tools
• Data Center Systems Configuration
• Error Log Analysis

Soft Skills

• Professional Attitude
• Effective Communication
• Customer Interaction

Certifications & Qualifications

• CompTIA A+
• CompTIA Server+

Industry Keywords

• OEM Data Center Hardware
• Customer Background Screening
• Onsite Service
• After-Hours On-Call Rotation
• High School Degree

Tools & Technologies

• Field Point Time Reporting Utility
• Diagnostic Tools
• Remote Connection Tools