Field Service Technician

Jobtailor

Chillicothe (OH)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Jobtailor in the United States is seeking a field service technician to perform client-site servicing, repair, installation, and relocation of company equipment and supplies.

You will provide training and preventative maintenance, complete service calls at lottery retailer locations, build strong customer relationships, and resolve issues on first contact, with occasional training of peers.

Qualifications

High school diploma or equivalency.
Background check, drug test, and clean driving record.
Ability to drive a non-CDL delivery truck.
Familiarity with MS Office products.
An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
Excellent interpersonal, verbal, and written communications skills.
Exceptional customer satisfaction skills.
Organization and time management skills that enable effective multitasking.
Ability to work weekends, holidays, and evenings as needed.
Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more)

Responsibilities

Perform client-site servicing, repair, installation, and relocation of company equipment and supplies
Provide training and preventative maintenance to customers on all aspects of the equipment
Responsible for the completion of assigned service calls at lottery retailer locations
Communicate the value of our services and match products with customer needs
Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures
Build and maintain strong, long-lasting customer relationships
Solve customer challenges the first time, owning it
Occasionally assist in the training of new and existing team members

Skills

Client-Site Servicing

Equipment Installation

Troubleshooting Software/Hardware

Customer Relationships

MS Office Proficiency

Education

High School Diploma or Equivalency

Tools

MS Office

Job description

Perform client-site servicing, repair, installation, and relocation of company equipment and supplies
Provide training and preventative maintenance to customers on all aspects of the equipment
Responsible for the completion of assigned service calls at lottery retailer locations
Communicate the value of our services and match products with customer needs
Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures
Build and maintain strong, long-lasting customer relationships
Solve customer challenges the first time, owning it
Occasionally assist in the training of new and existing team members

Requirements

High school diploma or equivalency
Pass a background check, drug test, and have a clean driving record
Ability to drive a non-CDL delivery truck
Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
An understanding of, and some experience with, troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills
Exceptional customer satisfaction skills
Organization and time management skills that enable effective multitasking
Ability to work weekends, holidays, and evenings as needed
Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more)

Core Competencies

Demonstrates expertise in client servicing, equipment installation, and repair while ensuring exceptional customer satisfaction. Proficient in troubleshooting computer software and hardware technologies, with strong organizational and communication skills.

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