Field Service Technician

Jobtailor

Flagstaff (AZ)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Field Service Technician to provide on-site and remote support for customers in the United States, with extensive travel—50% or more—including international destinations. You will read electrical schematics and engineering blueprints to install, upgrade, and commission equipment.

The role requires a strong background in electrical, mechanical, pneumatic, and software systems, plus proactive maintenance and issue resolution.

Qualifications

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or related field with 2–4 years field service experience; or an equivalent combination of education, training, and experience.
Strong troubleshooting abilities in electrical, mechanical, pneumatic, and software systems.
Ability to read and interpret electrical schematics and engineering blueprints.
Familiarity with automated equipment and control systems.
Fluent in English, both written and verbal.
Valid driver's license with ability to drive internationally and passport eligibility.

Responsibilities

Provide world-class support to customers through onsite visits, remote troubleshooting, email, phone, and in-house customer visits.
Manage assigned customer cases from initial assignment through successful resolution.
Respond quickly and professionally to customer inquiries, support requests, and equipment issues.
Build strong customer relationships while delivering an exceptional service experience.
Lead and support equipment installations, upgrades, and commissioning activities.
Perform scheduled preventive maintenance and unscheduled equipment repairs.
Complete complex field upgrades, including mechanical modifications and software updates.
Troubleshoot and resolve mechanical, electrical, pneumatic, and software-related equipment issues.

Skills

Troubleshooting

Root Cause Analysis

Data Interpretation

Electrical Schematics

Engineering Blueprints

Preventive Maintenance

Software Updates

Mechanical Modifications

Automated Equipment

Control Systems

Communication

Customer-Facing Skills

Education

Bachelor's in Electrical Engineering

Bachelor's in Mechanical Engineering

Bachelor's in Mechatronics Engineering

Associate degree + field service experience

Tools

Microsoft Office

Technical Documentation

Job description

Provide world-class support to customers through onsite visits, remote troubleshooting, email, phone, and in-house customer visits.
Manage assigned customer cases from initial assignment through successful resolution.
Respond quickly and professionally to customer inquiries, support requests, and equipment issues.
Build strong customer relationships while delivering an exceptional service experience.
Lead and support equipment installations, upgrades, and commissioning activities.
Perform scheduled preventive maintenance and unscheduled equipment repairs.
Complete complex field upgrades, including mechanical modifications and software updates.
Troubleshoot and resolve mechanical, electrical, pneumatic, and software-related equipment issues.
Apply advanced technical knowledge to diagnose root causes and implement effective solutions.
Read and interpret electrical schematics, engineering drawings, and technical documentation.
Support customers with equipment operation, maintenance, and best practices.
Assist with Factory Acceptance Tests (FATs) and customer demonstrations.
Partner with Engineering, Quality, Operations, and other teams to resolve complex issues and improve product performance.
Create and maintain service documentation, troubleshooting guides, and preventive maintenance procedures.
Identify opportunities to improve training programs, service procedures, and product quality.
Mentor and guide junior Field Service Technicians.

Requirements

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or a related field and 2–4 years of field service experience; or Associate degree, technical/vocational training, or equivalent and 3–5 years of field service experience; or An equivalent combination of education, training, and experience.
Strong troubleshooting abilities in electrical, mechanical, pneumatic, and software systems.
Ability to read and interpret electrical schematics and engineering blueprints.
Familiarity with automated equipment and control systems.
Comfortable learning through technical documentation and video-based training.
Skilled in problem-solving, root cause analysis, and data interpretation.
Fluent in English, both written and verbal.
Strong presentation and customer-facing skills.
Proficiency with Microsoft Office applications.
Valid driver's license with the ability to drive internationally.
Ability to obtain and maintain a passport without restrictions.
Willingness to travel 50% or more, including international destinations.

Core Competencies

Demonstrates advanced technical knowledge in troubleshooting mechanical, electrical, pneumatic, and software systems, with a strong ability to read and interpret electrical schematics and engineering drawings. Proven experience in providing exceptional customer support and managing field service operations, including equipment installations and preventive maintenance.

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