Service Dispatcher

Wilson; Pomaria (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k) with company match

Six paid holidays

Life insurance

Disability insurance

Paid vacation

Job summary

Wilson's Refrigeration & Air is hiring a Service Dispatcher in Pomaria, SC and Columbia, SC. The role centers on scheduling service calls and dispatching technicians to ensure timely, quality work for customers in the Midlands.

The ideal candidate will have dispatching experience, strong organization, and excellent communication skills to coordinate with customers and field teams in a busy HVAC service environment.

Qualifications

• At least one year of dispatching or scheduling experience.
• Experience in the service industry is a plus.
• Strong organizational and time-management skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with scheduling software.
• Team-oriented mindset with a customer-first attitude.

Responsibilities

• Coordinate daily operations by scheduling service calls and dispatching technicians.
• Communicate with customers and ensure jobs are completed efficiently.
• Handle multitasking in a fast-paced environment with clear communication.
• Utilize scheduling software to manage workloads and respond to changes promptly.

Skills

Dispatching

Scheduling

Customer service

Multitasking

Communication

Job description

Service Dispatcher

We're looking for dispatchers in Pomaria, SC and Columbia, SC!

Pay: $14 - $20 per hour, depending on experience

Schedule: Monday - Friday, 8:00 am - 5:00 pm. 7:30 AM start may be required one or two days per week, with occasional overtime as needed.

Join Wilson's Refrigeration & Air as a Service Dispatcher and become the central hub of a high-performing team at a trusted HVAC and refrigeration company that has proudly delivered exceptional customer service throughout the Midlands for nearly 40 years.

What You'll Do

As a Service Dispatcher, you'll play a critical role in coordinating daily operations. You'll be responsible for scheduling service calls, dispatching technicians, communicating with customers, and ensuring jobs are completed efficiently. This position requires strong multitasking skills, clear communication, and the ability to adapt in a fast-paced environment.

Why Join Wilson's Comfort Division?

• Career Stability and Growth: Join a well-established company where your role is essential to operations, with opportunities to grow as the company continues to expand.
• Team-Focused Environment: Work alongside a supportive team that values communication, collaboration, and doing the job right the first time.
• Make an Impact: Be the connection between our customers and technicians, directly contributing to a seamless service experience.

What We Offer

• Medical insurance
• Dental and vision insurance available for purchase
• 401(k) with a 3% company match
• Six paid holidays annually
• Life insurance coverage
• Short-term and long-term disability plans
• Two weeks of paid vacation

Required Qualifications:

• At least one year of dispatching or scheduling experience is preferred
• Experience working in the service industry is a plus
• Strong organizational and time management skills
• Excellent communication and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with computers and scheduling software
• Team-oriented mindset with a customer-first attitude

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.