Field Service Dispatch Coordinator

Vixxo; Scottsdale (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Vixxo is seeking a Service Dispatch Coordinator based in Scottsdale, AZ. The role coordinates field activities, acts as a liaison between clients and technicians, and ensures accurate communication of work status and requirements.

The position emphasizes customer-focused collaboration, process discipline, and independent time management. Shift details and pay are provided in the listing and weekend premiums apply.

Qualifications

• Two years of dispatching, customer service, and invoice experience.
• Basic Microsoft Excel and Word experience.
• HVAC/R, electrical, plumbing, or coffee equipment technical experience is a plus.

Responsibilities

• Serve as a key point of contact for equipment technicians and assist in managing their work schedule including scheduling service calls and planned maintenance, communicating with technicians via phone and email, and receiving and dispersing work orders and other documents
• Ensure timely repairs by managing not to exceed (NTE) limits, maintaining service level agreements, and communicating any escalations to the Service Managers
• Ensure timely and accurate billing of technician’s work including timesheet entry for costing and payroll, monitoring and reconciling technical related expenses, and system and manual audits of invoices

Skills

Dispatching

Customer service

Invoicing

Education

High School Diploma

Tools

Excel

Word

Job description

Vixxo is seeking a Service Dispatch Coordinator based in Scottsdale, AZ. The role coordinates field activities, acts as a liaison between clients and technicians, and ensures accurate communication of work status and requirements.

The position emphasizes customer-focused collaboration, process discipline, and independent time management. Shift details and pay are provided in the listing and weekend premiums apply.