Service Dispatch Coordinator

Vixxo Facility Solutions; Scottsdale (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Vixxo is seeking a Service Dispatch Coordinator based in Scottsdale, AZ. You will coordinate field activities, schedule service calls, and liaise with clients to communicate work status and requirements.

The role emphasizes customer-focused service, process discipline, and independent time management, with standard shifts and overtime as needed. Join a team dedicated to facilities management across diverse brands.

Qualifications

• Minimum of two years’ experience in dispatching or field service coordination.
• Experience with customer service and invoicing.
• Basic Microsoft Excel and Word experience.
• HVAC/R, electrical, plumbing, or coffee equipment knowledge is a plus.
• Ability to work overtime as needed.

Responsibilities

• Serve as a key contact for equipment technicians and manage their work schedule and documents.
• Ensure timely repairs within NTE limits and SLAs; escalate as needed.
• Handle timesheet entry, cost tracking, and invoice audits.

Skills

Dispatching

Customer service

Invoice

Excel/Word

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Vixxo is hiring a Service Dispatch Coordinator based in Scottsdale, AZ.

The Shift: Wed & Thurs OFF, Monday Tuesday Friday - 9:30a - 6p, Sat/Sun - 11:30a - 8p or Monday/ Tuesday OFF, Wednesday - Sunday 8a - 4:30p.

Pay Rate: $18/hr, +$1.50 Saturdays & Sundays.

THE ROLE

The Service Dispatch Coordinator serves as a key liaison between Vixxo’s clients and internal stakeholders. You will work closely with the equipment technicians in the field, coordinating all field activities, and communicates directly with the client to ensure accurate communication of requested work status and requirements.

Who Will Love This Job

• A Customer-Focused teammate: you feel personally accountable for providing great customer service and building strong partnerships (internal and external) to achieve the best outcome
• A process-oriented helper: you complete tasks carefully, according to guidelines, while also working to accommodate unique situations
• A goal-oriented individual: you enjoy independently checking things off your to-do list and enjoy the freedom of managing your own time

Top 3 Responsibilities

• Serve as a key point of contact for equipment technicians and assist in managing their work schedule including scheduling service calls and planned maintenance, communicating with technicians via phone and email, and receiving and dispersing work orders and other documents
• Ensure timely repairs by managing not to exceed (NTE) limits, maintaining service level agreements, and communicating any escalations to the Service Managers
• Ensure timely and accurate billing of technician’s work including timesheet entry for costing and payroll, monitoring and reconciling technical related expenses, and system and manual audits of invoices

Qualifications

• A minimum of two (2) years’ of experience with dispatching, customer service, and invoice
• Basic Microsoft Excel and Word experience
• HVAC/R, electrical, plumbing, or coffee equipment technical experience is a plus.
• Ability to work overtime as needed
• High School Diploma or equivalent required

WHY VIXXO

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant, and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact that great minds think differently.