Field Service Dispatch & Coordination Specialist

Insight Global; Lubbock (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Insight Global is seeking a scheduling and dispatch coordination professional in Texas. You will handle basic service call intakes, create service calls, and dispatch technicians.

You will schedule and coordinate with customers, inform them when technicians are onsite and who the technician is, and use Excel and Microsoft Office to manage the workflow. The role requires 3–5 years of experience in scheduling and customer coordination, with a focus on clear communication and efficient coordination

Qualifications

• 3–5 years' experience in scheduling and customer coordination.

Responsibilities

• Create service calls and dispatch technicians.
• Schedule and coordinate with customers and clients.
• Inform customers when technicians will be onsite and which technician.
• Utilize Excel and Microsoft Office to coordinate and schedule.

Skills

Scheduling

Customer coordination

Dispatching

Tools

Excel

Microsoft Office

Job description

Insight Global is seeking a scheduling and dispatch coordination professional in Texas. You will handle basic service call intakes, create service calls, and dispatch technicians.

You will schedule and coordinate with customers, inform them when technicians are onsite and who the technician is, and use Excel and Microsoft Office to manage the workflow. The role requires 3–5 years of experience in scheduling and customer coordination, with a focus on clear communication and efficient coordination