Field Service Coordinator: Warranty & Scheduling Pro

Reeb Millwork Corp.; Maryland; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & Disability

401(k) with Company Match

Paid Time Off

Holidays & Floating Holidays

Job summary

Reeb Millwork Corp. is seeking a detail-oriented Field Service Coordinator to manage service requests from dealers, customers, Territory Sales Managers, and homeowners.

You will ensure timely scheduling and completion of warranty and repair services, coordinating with contractors and homeowners from start to finish. Responsibilities include documenting service activity, guiding product installation, and ensuring compliance with manufacturer warranty requirements while supporting the Service

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 2–4 years of experience in manufacturing, production, or customer service preferred.
• Knowledge of building materials, particularly windows, doors, and millwork products.
• Familiarity with product installation, repairs, and warranty procedures preferred.

Responsibilities

• Serve as a primary point of contact for dealers, homeowners, customers, and internal teams regarding service requests and warranty concerns.
• Respond to incoming calls, emails, and service inquiries professionally and in a timely manner.
• Acknowledge service requests and contact customers within two business days to confirm receipt and coordinate next steps.
• Communicate service updates, scheduling changes, and resolutions to customers, Territory Sales Managers, and internal stakeholders.
• Troubleshoot customer concerns and work collaboratively to resolve complex or outstanding service issues.

Skills

Customer service

Communication

Organizational skills

Time management

Problem-solving

MS Office

Driver's license

Education

High school diploma or GED

Bachelor's degree preferred

2–4 years experience in manufacturing/customer service

Tools

Woodware

MS Office

Job description

Reeb Millwork Corp. is seeking a detail-oriented Field Service Coordinator to manage service requests from dealers, customers, Territory Sales Managers, and homeowners.

You will ensure timely scheduling and completion of warranty and repair services, coordinating with contractors and homeowners from start to finish. Responsibilities include documenting service activity, guiding product installation, and ensuring compliance with manufacturer warranty requirements while supporting the Service