Field Service & Warranty Coordinator - Millwork

Alexandria Moulding; Barclay (MD); Sur place; USD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k) with Company Match

Paid Time Off

Paid Holidays & Floating Holidays

Company-Paid Life Insurance & Disb

Résumé du poste

Reeb Millwork, an SBP Brand, is seeking a detail-oriented Field Service Coordinator to join our team. You will manage service requests from dealers, customers, Territory Sales Managers, and homeowners to ensure timely scheduling and completion of warranty and repair services.

You will coordinate with contractors, maintain documentation, and provide guidance on product installation and warranty requirements, while collaborating with multiple teams to resolve issues efficiently.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 2–4 years of experience in manufacturing, production, or customer service.
• Knowledge of building materials, windows, doors, and millwork products.
• Familiarity with product installation, repairs, and warranty procedures.

Responsabilités

• Serve as primary contact for dealers, homeowners, customers and internal teams regarding service requests and warranty concerns.
• Respond to calls and emails professionally and in a timely manner.
• Acknowledge service requests and contact customers within two business days to confirm receipt and next steps.
• Coordinate inspections, warranty repairs, and fee-based service appointments with customers and technicians.
• Prepare and process service requests, parts orders and other documentation for field service activities.
• Maintain accurate service records and inventory related to service operations.

Connaissances

Customer service

Communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Negotiation

Valid driver's license

Formation

High school diploma or GED

Bachelor's degree preferred

Outils

Microsoft Office

Woodware experience

Description du poste

Reeb Millwork, an SBP Brand, is seeking a detail-oriented Field Service Coordinator to join our team. You will manage service requests from dealers, customers, Territory Sales Managers, and homeowners to ensure timely scheduling and completion of warranty and repair services.

You will coordinate with contractors, maintain documentation, and provide guidance on product installation and warranty requirements, while collaborating with multiple teams to resolve issues efficiently.