Field Service Coordinator - Customer Support (On-Site)

Woodgrain, Inc.; West Des Moines (IA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with company match

Life Insurance

Long-Term Disability

Paid Holidays

PTO

Job summary

Windsor Windows & Doors, a division of Woodgrain, is seeking a Customer Support - Field Service Coordinator for an on-site role in West Des Moines, IA. You will coordinate field service activities, manage warranty requests, and maintain service records while coordinating with customers, contractors, and internal teams.

The ideal candidate has 1 year of related experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of 1 year of customer service, administrative, coordination, or related office experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications and ability to learn company software systems.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Coordinate service requests, inspections, field visits, and warranty-related activities for assigned territories.
• Serve as the primary contact for homeowners, builders, distributors, field service representatives, and internal stakeholders regarding service concerns and requests.
• Schedule appointments, inspections, and service work while ensuring timely communication with all parties involved.
• Enter, maintain, and track service records, claims, and customer information within company systems.
• Process replacement part and service orders required to resolve customer issues.
• Review acknowledgements, service documentation, and order details for accuracy.
• Coordinate shipment of replacement materials and maintain supporting service documentation.
• Process contractor invoices and ensure accurate recordkeeping.
• Monitor open service items and follow up to ensure timely completion and customer satisfaction.
• Identify recurring service trends and communicate findings to management.
• Support continuous improvement initiatives and contribute to a collaborative team environment.

Skills

Customer service

Administrative coordination

Microsoft Office

Communication

Education

Associate degree preferred or equivalent

Job description

Windsor Windows & Doors, a division of Woodgrain, is seeking a Customer Support - Field Service Coordinator for an on-site role in West Des Moines, IA. You will coordinate field service activities, manage warranty requests, and maintain service records while coordinating with customers, contractors, and internal teams.

The ideal candidate has 1 year of related experience, strong communication skills, and proficiency with Microsoft Office.