Field Service Coordinator II

University of Utah; Salt Lake City (UT); On-site; USD 17,000 - 30,000; Full time

Job summary

University of Utah in Salt Lake City seeks a Field Service Coordinator II to join UIT Unified Communications. You will support telephone services (VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage for the University of Utah and University of Utah Health.

Responsibilities include configuring UC systems, advising departments, coordinating changes with UIT and vendors, and providing hands-on support for conferencing resources. This role is full-time and campus-based.

Qualifications

• At least 1 year of related work experience.
• Equivalency: 1 year of higher education equals 1 year of related work experience.
• Two years of telecommunications or related field experience preferred.

Responsibilities

• Review, analyze, implement, and modify Unified Communications configurations (Avaya, Teams, voicemail, CCaaS).
• Advise campus and hospital departments on telephone services, messaging, conferencing, and cloud storage needs.
• Determine infrastructure and inventory availability to meet needs.
• Coordinate scheduling, changes, and projects for conferencing and wiring as needed.
• Process change requests and generate daily work orders, coordinating with UIT and outside vendors.
• Provide customer support by troubleshooting telephone systems and related resources.

Skills

Written communication

Oral communication

Customer service

Interpersonal skills

Service excellence

Education

Higher education equivalency

Tools

Avaya

Centrex

Microsoft Teams

VoIP

Call recording

CCaaS

Job description

Field Service Coordinator II This position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.

Job Summary This position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)
• Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method
• Determines whether infrastructure and inventory are available to meet needs
• Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary
• Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary

Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources.

Job Code: S35182Grade: S16

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Field Service Coordinator, II: Requires at least 1 year of related experience.

Preferences

One to two years experience in telecommunications or a related field, or equivalency; demonstrated written and oral communications skills; the ability to work with all levels of personnel; a commitment to service excellence; and have demonstrated customer service skills also required.

Special Instructions

Requisition Number: PRN45866B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday through Friday 8-5. After hours support as needed.

Department: 00428 - UIT - Network & Comm. Srvs

Location: Campus

Pay Rate Range: $12.02 - $22.00/hour

Close Date: 09/30/2026

Open Until Filled