Field Service Coordinators

University of Utah; Salt Lake City (UT); On-site; USD 17,000 - 30,000; Full time

Job summary

The University of Utah is seeking a Field Service Coordinator II in Salt Lake City to join the UIT Unified Communications team. You will support VoIP, electronic messaging, calendaring, conferencing, and cloud storage services for the university and health system, ensuring reliable, cost-efficient communications.

Responsibilities include configuring UC systems, coordinating schedules, handling change requests, and providing frontline customer support.

Qualifications

• 1 year of related experience required.
• Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience.

Responsibilities

• Reviews, analyzes, implements, and modifies setup and configurations of Unified Communications systems (Avaya, call recording, Centrex, Microsoft Teams, voicemail).
• Advises campus and hospital departments on telephone services, messaging, teleconferencing, calendaring, and cloud storage to meet business needs economically.
• Determines whether infrastructure and inventory are available to meet needs.
• Supports scheduling and project coordination for telephone equipment, video/audio conferencing, and conference room resources; coordinates wiring or fiber installation if needed.
• Processes change requests, generates daily work orders, and coordinates with UIT resources and outside vendors as necessary.
• Provides customer support by troubleshooting and correcting problems with telephone systems, voicemail, video and audio conferencing, and conference rooms.

Skills

Telecommunications experience

Written communications

Oral communications

Customer service

Service excellence

Job description

Field Service Coordinators

Field Service Coordinator II

• Open Date 08/07/2026
• Requisition Number PRN45866B
• Job Title Field Service Coordinators
• Working Title Field Service Coordinator II
• Career Progression Track S00
• Track Level S2 - Intermediate
• FLSA Code Nonexempt
• Patient Sensitive Job Code? No
• Standard Hours per Week 40
• Full Time or Part Time? Full Time
• Shift Day
• Work Schedule Summary Monday through Friday 8-5. After hours support as needed.
• VP Area President
• Department 00428 - UIT - Network & Comm. Srvs
• Location Campus
• City Salt Lake City, UT
• Type of Recruitment External Posting
• Pay Rate Range $12.02 - $22.00/hour
• Close Date 09/30/2026

Field Service Coordinator II position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.

About UIT

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah

Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)
• Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method
• Determines whether infrastructure and inventory are available to meet needs
• Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary
• Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary
• Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources

Job Code: S35182Grade: S16

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Field Service Coordinator, II: Requires at least 1 year of related experience.

Preferences

• One to two years experience in telecommunications or a related field, or equivalency; demonstrated written and oral communications skills; the ability to work with all levels of personnel; a commitment to service excellence; and have demonstrated customer service skills also required.

Type

Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

Background Check

This position may require the successful completion of a criminal background check and/or drug screen.

Values

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans Preference

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

EEO/DEI Statements

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

Accommodation Process

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Reporting URLs

Online reports may be submitted at https://oeo.utah.edu. https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Transfer Policy

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.