Field Service Coordination & Customer Support Specialist

Bobcat of North Texas; Lewisville (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401K Plan

Profit Sharing

Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Employee Assistance Program

Paid Vacation and Flex Time

Paid Training

Opportunities for advancement

Job summary

Bobcat of North Texas is hiring a Field Service Support Specialist to provide technical, operational and administrative support to the Field Service Department. You will be the main liaison between customers, dispatch, field technicians and support teams to ensure timely service delivery.

Responsibilities include receiving service requests, scheduling work, prequalifying for warranty, forecasting repair needs, and assisting technicians with information and parts.

Qualifications

• Willingness to take on responsibilities in field service operations.
• Strong customer service skills are essential.
• Ability to work well with and contribute to team-based tasks and objectives.
• Knowledge of construction equipment and general mechanical aptitude.
• Excellent verbal and written communication skills.
• Strong organizational, time management and multitasking skills.
• Ability to learn and become proficient in company ERP and/or service management software.
• High School diploma, bachelor’s degree or relevant job experience is an advantage.

Responsibilities

• Serve as a primary point of contact for customers requesting field service.
• Identify customer needs and gather equipment, location, and service information.
• Communicate professionally with customers via telephone, text messaging and email.
• Document customer concerns and communicate appropriately.
• Receive incoming service requests and assist in scheduling field services.
• Prequalify customers and equipment for eligible warranty and/or program services.
• Forecast repair needs and duration for daily scheduling.
• Provide basic troubleshooting assistance to customers and technicians.
• Assist technicians in locating service information, parts, and equipment history.
• Track preventive maintenance programs and coordinate service completion
• Coordinate parts availability across locations; arrange special-order parts.
• Identify back-ordered items affecting field repairs.

Skills

Customer Service

Teamwork

Communication

Mechanical Aptitude

Time Management

Organizational Skills

MS Office

Education

High School Diploma

Bachelor's Degree or relevant experience

Tools

ERP Software

Service Management Software

Microsoft Office (Outlook/Excel/Word/OneDrive)

Job description

Bobcat of North Texas is hiring a Field Service Support Specialist to provide technical, operational and administrative support to the Field Service Department. You will be the main liaison between customers, dispatch, field technicians and support teams to ensure timely service delivery.

Responsibilities include receiving service requests, scheduling work, prequalifying for warranty, forecasting repair needs, and assisting technicians with information and parts.