Field Service Coordinator — Customer Experience (Hybrid)

ABB; Cleveland (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

ABB is seeking a Service Coordinator for their Cleveland, OH location. In this hybrid role, you will coordinate site service work, ensuring compliance with company and customer guidelines while acting as the main contact for service jobs.

The ideal candidate will have an Associate’s degree or equivalent experience in customer service. Strong coordination skills and the ability to assess service delivery gaps are crucial. Join a dynamic team focused on sustainable solutions and equal opportunities.

Qualifications

• Associate’s degree or 2 years of customer service experience.
• Strong coordination and customer service skills are essential.
• Work authorization to permit employment at ABB in the US.

Responsibilities

• Coordinate site service work to ensure compliance with ABB and customer guidelines.
• Act as the single point of contact for the customer during service jobs.
• Assess gaps in service delivery and collaborate with engineers to mitigate issues.

Skills

Customer service

Coordination

Problem-solving

Education

Associate's degree or 2 years of customer service experience

Job description

ABB is seeking a Service Coordinator for their Cleveland, OH location. In this hybrid role, you will coordinate site service work, ensuring compliance with company and customer guidelines while acting as the main contact for service jobs.

The ideal candidate will have an Associate’s degree or equivalent experience in customer service. Strong coordination skills and the ability to assess service delivery gaps are crucial. Join a dynamic team focused on sustainable solutions and equal opportunities.