Field Service Coordinator

Taylor Sudden Service Inc.; Saraland (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Taylor Sudden Service in Saraland, AL is seeking an experienced Service Coordinator to join our team. You will coordinate service activities, communicate with customers and field technicians, and help keep multiple moving parts organized in a fast-paced environment.

Responsibilities include preparing service estimates, processing service and parts orders, assisting with warranty claims, and supporting day-to-day operations of the Service Center.

Qualifications

• Parts or service industry experience.
• Experience coordinating technicians and service work.
• Strong customer service and communication skills.
• Mechanical aptitude or related equipment experience.
• Strong organization and multitasking skills.
• Ability to work well under pressure and in a team.

Responsibilities

• Coordinate service activities and schedules.
• Communicate with customers about repairs and maintenance.
• Prepare service estimates and process service & parts orders.
• Assist with warranty claims and support day-to-day Service Center operations.

Skills

Industry experience

Tech coordination

Customer service

Mechanical aptitude

Organization & multitasking

Team collaboration

Job description

Taylor Sudden Service is looking for an experienced Service Coordinator to join our team in

Saraland, AL Branch.

If you’re someone who thrives in a fast-paced service environment, enjoys working with both customers and field technicians, and knows how to keep multiple moving pieces organized, this could be a great opportunity for you.

In this role, you’ll help coordinate service activities, communicate with customers regarding repairs and maintenance, prepare service estimates, process service and parts orders, assist with warranty claims, and support the day-to-day operations of the Service Center.

We’re especially interested in candidates who bring:

• Parts and/or service industry experience
• Experience coordinating technicians and service work
• Strong customer service and communication skills
• Mechanical aptitude or experience with forklifts, heavy equipment, automotive, industrial equipment, or a related field
• Strong organization and multitasking skills
• The ability to work well under pressure and as part of a team

Taylor Sudden Service is part of The Taylor Group of Companies, a third-generation, family-owned organization with a history dating back to 1927.

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We appreciate the outreach from third‑party recruiters; however, we are currently not engaging with external recruiting or staffing agencies for this role. We kindly ask that agencies refrain from submitting unsolicited résumés or candidate referrals. All recruitment efforts are managed internally.