Power Service Coordinator

Paycom; Saraland (AL); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Job summary

Sudden Service INC. is seeking a Power - Parts Coordinator in Saraland, AL to manage parts inventory, assist customers, and coordinate with service technicians and parts personnel. The role requires lifting, forklift operation, and a valid driver’s license, with daily responsibilities in a warehouse setting.

The position is full-time and on-site, offering benefits and opportunities to train technicians and improve parts processes. Strong communication and organizational skills are essential.

Qualifications

• Demonstrates strong phone communication and customer service skills.
• Able to lift, bend, and stand for extended periods.
• Operates a forklift and moves parts around a warehouse.
• Maintains a valid driver's license and insurable driving record.

Responsibilities

• Maintain adequate parts inventory and reorder as needed.
• Identify parts using cross-reference files and obtain prices for special parts.
• Provide customers with recommended parts and train on catalogs and PSO cards.
• Track parts assigned to field service mechanics and return unused parts to inventory.

Skills

Telephone skills

Physical fitness

Forklift operation

Driver's license

Education

High School / GED

Tools

Forklift

Job description

Job Details: Job Location: SSI-Mobile - Saraland, AL 36571, Position Type: Full Time,

Power - Parts Coordinator

Sudden Service INC.

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.
• Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
• Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
• Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Assists supervisor in proper storage and disposal of EPA controlled waste.
• Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
• Supervises service center in absence of Service Center Manager.

Qualifications: Required Skills/Abilities:

• Excellent telephone skills.
• Must be in physical condition as job requires lifting, stooping, and bending.
• Operate equipment such as forklift.
• Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy.

Education and Experience:

• High School graduate or GED equivalent
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Previous experience in a customer service-oriented role preferred.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance