Service Coordinator: Customer & Field Tech Lead

Taylor Sudden Service Inc.; Nashville (TN); On-site; USD 35,000 - 54,000; Full time

Job summary

Taylor Sudden Service is seeking an experienced Service Coordinator to join our Nashville-area team. You will coordinate service activities, communicate with customers about repairs and maintenance, and support the day-to-day operations of the Service Center.

The role requires strong organizational skills, customer service focus, and the ability to work well under pressure as part of a team, in a fast-paced environment.

Qualifications

• Parts and/or service industry experience
• Experience coordinating technicians and service work
• Strong customer service and communication skills
• Mechanical aptitude or experience with forklifts, heavy equipment, automotive, industrial equipment, or a related field
• Strong organization and multitasking skills
• The ability to work well under pressure and as part of a team

Responsibilities

• Coordinate service activities
• Communicate with customers regarding repairs and maintenance
• Prepare service estimates
• Process service and parts orders
• Assist with warranty claims
• Support day-to-day operations of the Service Center

Skills

Parts and/or service industry exp.

Coordination of technicians

Customer service & communication

Mechanical aptitude (forklifts/heavy/工

Job description

Taylor Sudden Service is seeking an experienced Service Coordinator to join our Nashville-area team. You will coordinate service activities, communicate with customers about repairs and maintenance, and support the day-to-day operations of the Service Center.

The role requires strong organizational skills, customer service focus, and the ability to work well under pressure as part of a team, in a fast-paced environment.