Field Service Clerk

Gerkin Windows & Doors; South Sioux City (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Affordable benefits

Job summary

Gerkin Windows & Doors in South Sioux City, Nebraska, is seeking a Field Service Clerk to join our office team. This role focuses on delivering excellent customer service, handling warranty concerns, and coordinating service scheduling for Gerkin products.

The ideal candidate will have customer service or administrative experience, strong computer skills, and the ability to manage multiple tasks with accuracy.

Qualifications

• Prior customer service, administrative, or office experience preferred.
• Strong computer skills and ability to learn company systems.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Professional phone presence and a customer focused approach.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Respond to customer questions and service requests by phone and email.
• Assist customers with warranty-related issues and documentation.
• Coordinate and schedule service for Gerkin products.
• Support Customer Service Representatives by handling overflow calls and emails.
• Develop a strong working knowledge of Gerkin windows, patio door, and storm door production lines.
• Maintain accurate customer, warranty, and service records.

Skills

Customer service

Administrative experience

Strong computer skills

Multitasking

Professional phone presence

Teamwork

Tools

Microsoft Office

CRM software

Job description

Gerkin Windows & Doors, a leading manufacturer of high-performance vinyl and aluminum windows, patio doors, and storm doors, is seeking a dedicated Field Service Clerk to join our office team in South Sioux City, Nebraska.

This position plays an integral role in delivering exceptional customer service and supporting our Sales Department. The Field Service Clerk will communicate with customers by phone, email, assist with warranty-related concerns, coordinate product service scheduling, and provide overflow support for customer service calls and emails.

Key Responsibilities:

• Respond to customer questions and service requests by phone and email
• Assist customers with warranty-related issues and documentation
• Coordinate and schedule service for Gerkin products
• Support Customer Service Representatives by handling overflow calls and emails
• Develop a strong working knowledge of Gerkin windows, patio door, and storm door production lines
• Maintain accurate customer, warranty, and service records

Qualifications:

• Prior customer service, administrative, or office experience preferred
• Strong computer skills and ability to learn company systems
• Excellent verbal and written communication skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Professional phone presence and a customer focused approach
• Ability to work effectively both independently and as part of a team

Gerkin Windows & Doors offers a competitive compensation package, along with affordable benefits designed to meet the needs of our employees.

A pre-employment drug screen and background check are required. Gerkin Windows & Doors is an Equal Opportunity Employer.

To learn more about Gerkin Windows & Doors, visit www.gerkin.com