Field Service Center Manager - Growth & Vehicle Provided

Industrial Fumigant Company; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Northwest Exterminating is seeking a Service Center Manager to lead daily operations, growth, and customer service excellence in our Florida service center. You will direct staff, manage budgets, and coordinate service delivery across residential and commercial accounts.

Ideal candidates bring 2–4 years with our brand family, strong familiarity with ServSuite, SharePoint, and Outlook, and a proven record of integrity, coaching, and customer-focused leadership.

Qualifications

• 2 to 4 years of experience in a Northwest Family of Brands service center or related experience.
• Excellent knowledge of Northwest systems such as ServSuite, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required
• Self-motivated and able to work in a fast-paced environment
• Acts with integrity by keeping commitments
• Serves as a Northwest Brand Ambassador, always focusing on the highest level of professionalism and image standards
• Excellent organizational, problem-solving, and customer service skills
• Demonstrate coaching and development ability through strong written and verbal communication

Responsibilities

• Reflects the Northwest Way
• Responsible for the growth and expansion of the service center internally and externally
• Builds strong relationships and enhances lives of internal and external customers to create Customers for Life
• Plan, direct and coordinate the operations of a service center
• Administer and communicate corporate written and oral policies and procedures
• Monitor service center budget
• Manage service center to meet goals and objectives
• Trains, coaches and develops technicians, inspectors, helpers and office managers
• Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals
• Assist team of technicians on difficult assignments
• Assessment of customer pest control needs and delivery of service to customers' residential or business locations
• Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met
• Can communicate the value of service to customers and to close the deal

Skills

Experience in Northwest service center

Northwest systems knowledge

Self-motivation

Integrity

Brand ambassador

Customer service

Problem-solving

Education

High school diploma

Tools

ServSuite

SharePoint

Outlook

Job description

Northwest Exterminating is seeking a Service Center Manager to lead daily operations, growth, and customer service excellence in our Florida service center. You will direct staff, manage budgets, and coordinate service delivery across residential and commercial accounts.

Ideal candidates bring 2–4 years with our brand family, strong familiarity with ServSuite, SharePoint, and Outlook, and a proven record of integrity, coaching, and customer-focused leadership.