Service Center Leader - Field Operations & Growth

Northwest Exterminating Co., LLC; Miami (FL); Presencial; USD 55 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Company vehicle, cell phone, and iPad

Medical, dental, vision, maternity, &l

Resumo da oferta

Northwest Exterminating Co., LLC is seeking a Service Center Manager to lead daily operations, drive growth, and manage budgets in a fast-paced outdoor environment. You will build strong customer relationships, supervise technicians, and ensure service quality while meeting revenue goals.

Ideal candidates have 2–4 years in a Northwest Family of Brands service center or related experience, with strong knowledge of Northwest systems like ServSuite, SharePoint, and Outlook.

Qualificações

• Minimum of high school diploma or equivalent required.
• Excellent organizational, problem-solving, and customer service skills.
• Demonstrate coaching and development ability through strong written and verbal communication.

Responsabilidades

• Reflects the Northwest Way.
• Responsible for the growth and expansion of the service center internally and externally.
• Builds strong relationships and enhances lives of internal and external customers to create "Customers for Life".
• Plan, direct and coordinate the operations of a service center.
• Administer and communicate corporate written and oral policies and procedures.
• Monitor service center budget.
• Manage service center to meet goals and objectives.
• Trains, coaches and develops technicians, inspectors, helpers and office managers.
• Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals.
• Assist team of technicians on difficult assignments.
• Assessment of customer pest control needs and delivery of service to customers' residential or business locations.
• Sales of all Northwest services including wildlife control and mosquito, so that revenue goals are met.

Conhecimentos

Customer service

Problem solving

Organizational skills

Communication

Coaching & development

Formação académica

High school diploma

Ferramentas

ServSuite

SharePoint

Outlook

Descrição da oferta de emprego

Northwest Exterminating Co., LLC is seeking a Service Center Manager to lead daily operations, drive growth, and manage budgets in a fast-paced outdoor environment. You will build strong customer relationships, supervise technicians, and ensure service quality while meeting revenue goals.

Ideal candidates have 2–4 years in a Northwest Family of Brands service center or related experience, with strong knowledge of Northwest systems like ServSuite, SharePoint, and Outlook.