Field Service and Technical Support Manager

JMI Recruiting Services, LLC; Youngstown (OH); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

JMI Recruiting Services, LLC is assisting a client, an industrial manufacturer, in finding a Field Service and Technical Support Manager for the Youngstown, Ohio area. You will lead commissioning and field service activities, ensure safety, schedules, and budgets while coordinating engineers and technicians.

You will manage customer communications, provide regular progress updates, coordinate remote troubleshooting when needed, and monitor budgets, communicating scope changes and PO

Qualifications

• Bachelor’s degree in engineering from an accredited university.
• Experience in project management, technical support, or field service management, preferably involving industrial equipment.
• Strong problem-solving skills.

Responsabilités

• Lead commissioning and field service activities, ensuring projects are completed safely, on schedule, and within established budgets.
• Coordinate field service engineering resources and technician schedules, assigning the appropriate personnel to each project.
• Manage customer communications throughout commissioning and service projects, providing regular updates on project status, progress, issues, and required actions.
• Coordinate customer troubleshooting support by phone or remote visual platforms when technicians are unable to respond immediately.
• Monitor commissioning budgets and communicate additional scope, site conditions, and purchase order modifications to customers as needed.

Connaissances

Project management

Customer communication

Problem solving

Leadership

Formation

Bachelor’s degree in engineering

Description du poste

We are currently assisting our client, an industrial manufacturer, with a Field Service and Technical Support Manager search in the Youngstown, Ohio area.

Responsibilities:

• Lead commissioning and field service activities, ensuring projects are completed safely, on schedule, and within established budgets.
• Coordinate field service engineering resources and technician schedules, assigning the appropriate personnel to each project.
• Manage customer communications throughout commissioning and service projects, providing regular updates on project status, progress, issues, and required actions.
• Coordinate customer troubleshooting support by phone or remote visual platforms when technicians are unable to respond immediately.
• Monitor commissioning budgets and communicate additional scope, site conditions, and purchase order modifications to customers as needed.

Key Requirements:

• Bachelor’s degree in engineering from an accredited university
• Experience in project management, technical support, or field service management, preferably involving industrial equipment
• Strong problem-solving skills

Additional Information:

• All information will be kept strictly confidential