Field Service and Technical Support Manager

JMI Recruiting Services, LLC; Town of Brookfield (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

JMI Recruiting Services, LLC is assisting an industrial manufacturer in Brookfield, WI, to fill a Field Service and Technical Support Manager role. The successful candidate will lead commissioning and field service activities and manage budgets and customer communications.

The position requires a Bachelor's degree in engineering and experience in project management or field service management, with strong problem-solving skills. On-site work is expected in the Brookfield area.

Qualifications

• Bachelor's degree in engineering from an accredited university.
• Experience in project management, technical support, or field service management, preferably involving industrial equipment.
• Strong problem-solving skills.

Responsibilities

• Lead commissioning and field service activities, ensuring projects are completed safely, on schedule, and within established budgets.
• Coordinate field service engineering resources and technician schedules, assigning the appropriate personnel to each project.
• Manage customer communications throughout commissioning and service projects, providing regular updates on project status, progress, issues, and required actions.
• Coordinate customer troubleshooting support by phone or remote visual platforms when technicians are unable to respond immediately.
• Monitor commissioning budgets and communicate additional scope, site conditions, and purchase order modifications to customers as needed.

Skills

Project management

Technical support

Field service management

Education

Bachelor's degree in engineering

Job description

We are currently assisting our client, an industrial manufacturer, with a Field Service and Technical Support Manager search in the Brookfield, WI area.

Responsibilities

• Lead commissioning and field service activities, ensuring projects are completed safely, on schedule, and within established budgets.
• Coordinate field service engineering resources and technician schedules, assigning the appropriate personnel to each project.
• Manage customer communications throughout commissioning and service projects, providing regular updates on project status, progress, issues, and required actions.
• Coordinate customer troubleshooting support by phone or remote visual platforms when technicians are unable to respond immediately.
• Monitor commissioning budgets and communicate additional scope, site conditions, and purchase order modifications to customers as needed.

Key Requirements

• Bachelor's degree in engineering from an accredited university
• Experience in project management, technical support, or field service management, preferably involving industrial equipment
• Strong problem-solving skills

Additional Information

• All information will be kept strictly confidential
• Applications will not be considered without a Resume/Curriculum Vitae which includes contact information