Field Service Analyst

SHINE Systems; Belleville (IL); Hybride; USD 90 000 - 140 000; Plein temps

Résumé du poste

SHINE Systems is seeking experienced operations and intelligence professionals to join our team as Field Service Analysts. You will be on the front lines supporting users, troubleshooting issues, and developing new use cases for Gotham, Gaia, Foundry, and related software.

You will collaborate with analysts across a global enterprise, train users, and provide feedback to improve software features while promoting cross‑team collaboration to ensure customer success. TS/SCI clearance is required.

Qualifications

• Hands-on experience with Gotham and ability to train users on its features.
• Experience delivering classroom or deskside training.
• Strong troubleshooting skills for complex software issues.
• Knowledge of DoD, intelligence, or law enforcement missions.

Responsabilités

• Troubleshoot technical issues for field users.
• Develop and validate new use cases for software.
• Collaborate with analysts to solve complex problems.
• Provide feedback to product teams on feature enhancements.

Connaissances

Gotham expertise

Training experience

Troubleshooting

DoD/Intelligence missions

TS/SCI clearance

Outils

Gaia

Foundry

Python

Java

HTML

Description du poste

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements

• Hands‑on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED

Desired Qualifications

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.