Palantir Field Service Rep

Strategic Employment; Norfolk (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A reputable staffing agency is seeking a Field Support Representative to work with analysts in Norfolk, Virginia. This role involves training and mentoring users in critical environments, troubleshooting issues, and supporting tool adoption. The ideal candidate should have over 5 years of intelligence analysis experience, an active DoD TS/SCI clearance, and strong communication skills. This position offers a unique chance to impact missions directly and blend operational, technical, and training expertise.

Qualifications

• 5+ years of intelligence analysis experience.
• Active DoD TS/SCI clearance required.
• Military/Special Operations experience is a plus.

Responsibilities

• Provide desk-side and classroom training.
• Troubleshoot user issues and support help desk operations.
• Work closely with analysts to improve workflows.

Skills

Intelligence analysis experience

Strong communication

Technical aptitude

Tools

Gotham

Foundry

Job description

Field Support Representative – Intelligence Operations

We’re hiring a Field Support Representative to work side‑by‑side with analysts to train and mentor users in mission‑critical environments. This is a hands‑on role supporting users of advanced analytic platforms while helping shape how those tools are used in real operations.

What You’ll Do

• Provide desk‑side and classroom training
• Troubleshoot user issues and support help desk operations
• Work closely with analysts to improve workflows and tool adoption
• Relay user feedback to technical and product teams

What We’re Looking For

• 5+ years of intelligence analysis experience
• Experience in fusion or operational environments
• Familiarity with platforms like Gotham or Foundry
• Strong communication and technical aptitude
• Active DoD TS/SCI clearance required
• Military/Special Operations experience is a plus

Why Consider This Role

• Direct mission impact
• Ideal for analysts looking to blend ops, tech, and training