Field Service Representative

ECS; March Air Reserve Base (CA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

ECS is looking for a Field Service Representative to work at a remote site in Riverside, CA, with quarterly trips required to Fairfax, VA. The ideal candidate should have 4-6 years of experience in analyzing Full Motion Video and be capable of supporting DHS initiatives related to AI/ML integration.

This role demands excellent communication skills, a bachelor's degree, and is contingent upon contract award. A salary range of $125,000-150,000 is offered for successful candidates.

Qualifications

• 4-6 years of experience in analyzing Full Motion Video and High-Altitude Static Imagery.
• Excellent interpersonal and communications skills.
• Proven instructional skills for developing training plans and curriculum.

Responsibilities

• Support initiatives for DHS involving AI/ML and Remote Training.
• Conduct local and distance-based training initiatives.
• Assist with training program evaluation using methods like the Kirkpatrick Model.

Skills

U.S. Citizenship

Communication skills

Analytical writing

Instructional capabilities

Customer focus

Education

Bachelor’s degree in Intelligence Studies, IT, Science, Geography, Political Science, History, or International Studies

Tools

MS Office (Word, EXCEL, PowerPoint)

Gen AI, LLMs, or AI/ML platforms

Job description

Job Description

Everforth ECS is seeking a Field Service Representative to work at a remote site in Riverside, CA. There will be a requirement for quarterly trips (2-5 days) to our corporate office in Fairfax, VA. Please note: This position is contingent upon contract award.

Everforth ECS is seeking a highly motivated Field Service Representative to support a portfolio of dynamic initiatives for a Department of Homeland Security (DHS) customer, including AI/ML innovation and integration, Gen AI and Large Language Model (LLM) integration, User Interface (UI) support. The ideal candidate is a former Customs and Border Protection (CBP) Analyst who has 4-6 years of experience in analyzing and exploiting Full Motion Video and High-Altitude Static Imagery collected from Intelligence Surveillance Reconnaissance (ISR) platforms or Department of War imagery analyst who has 2-3 years of experience working jointly with DHS or CBP. Successful candidates may be asked to exploit and analyze Electro-Optical (EO), Infra-Red (IR) imagery, and/or video in support of government customers within PED environments. Candidates must be able to use critical thinking to pinpoint key details and communicate with mission partners effectively, assisting with program integration into intelligence mission environments.

A successful candidate may be required to travel to CONUS sites to conduct training exercises. The candidate is expected to conduct local and distance-based training initiatives and contribute to program development by following principles from the ADDIE and SAM instructional design models. Candidates are expected to have expert communication skills and experience delivering meaningful learning solutions. Successful candidates will also be expected to assist with training program evaluation using methodologies like the Kirkpatrick Model to assess and maximize continuous improvement.

Salary Range: $125,000-150,000.

Required Skills

• U.S. Citizenship; Must be able to obtain and maintain a Public Trust determination
• Bachelor’s degree in a field such as Intelligence Studies, IT, Science, Geography, Political Science, History, or International Studies
• 4 years relevant experience
• Ability to travel up to 50% CONUS
• Excellent interpersonal and communications skills
• Excellent analytical writing and briefing skills, with experience providing planned and ad hoc briefings and demonstrations for VIPs and/or distinguished visitors
• Demonstrated instructional capabilities to include developing and implementing training plans
• Proven instructional skills to include developing and preparing curriculum and conducting remote and/or classroom training events
• Self-starter that can work independently, thrive and communicate clearly while working in a dynamic environment during high-tempo operations
• Customer focused mentality in order to deliver disruptive technology in an operational environment

Desired Skills

• Bachelor’s Degree in a technology field, such as IT, Cybersecurity, Computer Science
• Knowledgeable of the intelligence and/or operations cycles, with 4-6+ years working in the intelligence analysis field in a DHS environment
• Experience as an AEA, GTAC or ITC
• Experience conducting detailed training and/or job/task analyses
• Experience delivering or facilitating in-person training in a technical education environment
• Experience and working knowledge of at least one rapid development tool (e.g., Presenter, Captivate, Articulate)
• Experience working in a JOC/JIOCC environment
• Excellent working knowledge of MS Office applications (Word, EXCEL, PowerPoint)
• Security+ certification
• Experienced in Multi-Int Analysis & Archiving System MAAS, ArcGIS, GETS, DCGS tools, AIMES, and Google Earth
• Experience with data mining using M3, or open-source reporting, etc.
• Experience exploiting Full Motion Video (FMV)
• Experience exploiting High Altitude imagery
• Experience exploiting Captured Enemy Materials
• Experience exploiting Publicly Available Information
• Understanding of national level imagery product standards and customer support services
• Knowledge of and experience with the imagery collection process
• Preferred candidates will also bring experience employing entry-level or higher IT/Systems Administrator/Network Administrator skills and/or scripting and/or coding
• Experience with Gen AI, LLMs, or AI/ML platforms (e.g., Maven Smart System, GeoNav, CheeseWiz, etc)

EEO Statement

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.