Field Service Analyst

shine systems; Tacoma (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

SHINE Systems seeks experienced operations and intelligence professionals to join as Field Service Analysts. You will train users on Gotham, troubleshoot issues, and help develop new use cases with analysts to solve complex problems.

The role may involve travel and collaboration with users worldwide, promoting cross-enterprise collaboration and providing direct feedback for software enhancements.

Qualifications

• Hands-on experience with Gotham and training users on its application and functionality.
• Experience in classroom or deskside training environments.
• Strong troubleshoot capabilities for technical issues across platforms.
• Solid understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.

Responsibilities

• Train users on Gotham and guide adoption across locations.
• Develop and propose new use cases to address mission needs.
• Collaborate with analysts to resolve complex problems and feedback on enhancements.
• Engage with global users and promote cross-team collaboration.

Skills

Training experience

Troubleshooting

DoD intelligence knowledge

Communication skills

Travel readiness

Python/Java/HTML familiarity

Job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED

Desired Qualifications:

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.