Field Server Technician – On-Site Data Center Repair

Support Revolution; Memphis (TN); On-site; USD 41,000 - 48,000; Full time

Job summary

Supermicro is seeking a Service Technician to perform fieldwork at customer sites and repair server systems. This role is a critical part of post-sales support and requires strong technical aptitude along with excellent interpersonal skills.

You will support our global service network and help build a world-class field engineering organization. The position involves on-site datacenter work, travel up to 15 days per year, and opportunities for training and certification to stay proficient with

Qualifications

• High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus.
• Minimum 2 years of hardware debug, troubleshooting, or repair experience in the hardware industry.
• Hands-on server experience with major vendors is a plus.
• Experience talking with customers and conflict resolution.
• Touch-type 40+ WPM.
• Military experience or CLEP may count towards degree.
• Background in Linux or networking is a plus.
• Ability to travel 15 days per year.
• Authorization to work in the US without sponsorship.

Responsibilities

• Primarily work in a Datacenter environment at customer site.
• Provide on-premise field repair at customer facility
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Determines requirements and/or root cause of technical issues by working with customers in person.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Hands-on work on servers and computers/networking equipment.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Drive customer satisfaction through service excellence.
• Work with other engineers, account managers and developers.
• Provide and contribute information such as fault triage and training materials.
• Attend and complete all required training and certification exams.
• Learn to be proficient in service and repair of all systems (current, new, and updates).

Skills

Hardware troubleshooting

Server hardware experience

Customer interaction

Touch typing

Travel readiness

Education

High school or Associate's degree preferred; Bachelor's degree in engineering is a huge plus

Minimum 2 years of hardware debug/troubleshooting/repair experience

Tools

Linux

Networking basics

Server hardware (Supermicro, EMC, Dell, HP)

Job description

Supermicro is seeking a Service Technician to perform fieldwork at customer sites and repair server systems. This role is a critical part of post-sales support and requires strong technical aptitude along with excellent interpersonal skills.

You will support our global service network and help build a world-class field engineering organization. The position involves on-site datacenter work, travel up to 15 days per year, and opportunities for training and certification to stay proficient with