Field Sales Manager, Water Heaters – Hands-On Coaching

CastleWorks Careers; Santa Clarita (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

CastleWorks Careers is seeking a Field Sales Manager – Water Heaters who will lead a field-based team of technicians who install and sell, coaching them to elevate revenue, close rates, and customer experience. This role requires hands-on leadership in the field, ride-alongs, real-time coaching, and disciplined use of the sales process and ServiceTitan to document opportunities.

If you are results-driven, excellent at coaching, and comfortable in a fast-paced home-services environment, you will

Qualifications

• Proven experience leading field-based technicians and sellers.
• Experience in home services or in-home sales preferred.
• Experience managing or coaching field-based teams.
• Strong sales coaching ability.
• Results-driven and accountable.
• Excellent communication and leadership skills.
• Comfortable in a fast-paced, field-driven environment.

Responsibilities

• Spend the majority of time in the field with Water Heater technicians.
• Conduct ride-alongs to observe, coach, and develop selling skills.
• Provide real-time feedback on sales calls, presentations, and closing techniques.
• Reinforce consistent use of the company’s sales process and tools.
• Drive team performance to meet or exceed monthly revenue targets.
• Improve close rate, average ticket, and add-on sales.
• Ensure presentation of multiple options on every opportunity.
• Lead and develop a team of technicians who sell and install.
• Hold team accountable to sales expectations and customer experience standards.
• Identify skill gaps and implement coaching plans.
• Ensure all opportunities are documented in ServiceTitan.
• Reinforce use of sales tools and consistent in-home sales presentation.
• Champion a customer-first mindset.
• Support technicians in resolving customer concerns.

Skills

Field leadership

Sales coaching

In-home sales

Team management

Communication

Adaptability

Result-driven

Tools

ServiceTitan

Job description

CastleWorks Careers is seeking a Field Sales Manager – Water Heaters who will lead a field-based team of technicians who install and sell, coaching them to elevate revenue, close rates, and customer experience. This role requires hands-on leadership in the field, ride-alongs, real-time coaching, and disciplined use of the sales process and ServiceTitan to document opportunities.

If you are results-driven, excellent at coaching, and comfortable in a fast-paced home-services environment, you will