Field Sales Manager- Water Heaters

CastleWorks Home Services Company; Santa Clarita (CA); On-site; USD 70,000 - 120,000; Full time

Job summary

CastleWorks Home Services Company is seeking a Field Sales Manager – Water Heaters to lead a field-based team of technicians who install and sell services. The role is hands-on, involves ride-alongs, coaching in real time, and driving revenue through a proven sales process while delivering an exceptional customer experience.

The position emphasizes field leadership, team development, and accountability, with a strong focus on improving close rates, average tickets, and add-on sales through daily

Qualifications

• Proven experience leading field-based technicians and sellers.
• Experience coaching field teams to meet revenue targets.
• Strong ability to train and develop sales skills in the field.
• Comfortable in a fast-paced, field-driven environment.

Responsibilities

• Spend majority of time in the field with Water Heater technicians.
• Conduct ride-alongs to observe, coach, and develop selling skills.
• Provide real-time feedback on sales calls, presentations, and closing techniques.
• Reinforce consistent use of the company’s sales process and tools.
• Drive team performance to meet or exceed monthly revenue targets.

Skills

Field leadership

Outside sales

Coaching

Communication skills

Accountability

Tools

ServiceTitan

Job description

Position Summary

The Field Sales Manager – Water Heaters is a hands‑on, field‑based leadership role responsible for driving revenue performance, close rates, and sales execution across a team of Water Heater technicians who both install and sell. This leader operates directly in the field—coaching, developing, and holding the team accountable to a consistent sales process, while ensuring an exceptional customer experience. This is not a desk role; success in this position is built through ride‑alongs, real‑time coaching, and active leadership in the field. The Field Sales Manager plays a critical role in improving conversion rates, average ticket, and overall revenue, while reinforcing a high‑performance, customer‑focused culture.

Compensation

• Base salary plus Performance Bonus
• Bonus is tied to team revenue performance and achievement of monthly budgeted targets
• High earning potential for leaders who consistently drive results through their team

Key Responsibilities

Field Leadership & Coaching

• Spend the majority of time in the field with Water Heater technicians
• Conduct ride-alongs to observe, coach, and develop selling skills
• Provide real‑time feedback on sales calls, presentations, and closing techniques
• Reinforce consistent use of the company’s sales process and tools

Sales Performance & Revenue Growth

• Drive team performance to meet or exceed monthly revenue targets
• Improve close rate, average ticket, and add‑on sales
• Ensure presentation of multiple options on every opportunity

Team Development & Accountability

• Lead and develop a team of technicians who sell and install
• Hold team accountable to sales expectations and customer experience standards
• Identify skill gaps and implement coaching plans

Sales Process & Operational Discipline

• Ensure all opportunities are documented in ServiceTitan
• Reinforce use of sales tools and consistent in‑home sales presentation

Customer Experience

• Champion a customer‑first mindset
• Support technicians in resolving customer concerns
• Drive strong customer satisfaction and reviews

Qualifications

• Proven experience leading a field‑based technicians and sellers
• Experience in home services or in‑home sales preferred
• Experience managing or coaching field‑based teams
• Strong sales coaching ability
• Results‑driven and accountable
• Excellent communication and leadership skills
• Comfortable in a fast‑paced, field‑driven environment

What Success Looks Like

• Team meets or exceeds monthly revenue targets
• Improved close rates, average ticket, and add‑on sales
• Strong adoption of sales process and tools
• High team engagement and development
• Positive customer feedback and reviews

This is a field role: the work happens at customer and job sites rather than at a single worksite, and you will be based within driving distance of the job location. Expect day trips to job sites, with most nights at home.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

You Should Be Proficient In

• Leadership / People Management
• Outside Sales