Field Service Manager

LS Solutions; Nashville (TN); On-site; USD 85,000 - 125,000; Full time

Job summary

LS Solutions is seeking a Regional Field Service Manager to oversee service operations for water heaters, boilers, and water treatment products across a Nashville territory. You will lead a team of field technicians, coordinate service partners, and ensure safe, high-quality installations, maintenance, and warranty repairs.

You will monitor service metrics, identify trends, and drive continuous improvement while supporting product launches with field feedback and training.

Qualifications

• Strong leadership and field operations management experience.
• Working knowledge of water heater/boiler and water treatment service and repair practices.
• Ability to use service data to drive operational improvements.
• Excellent communication and cross-functional collaboration skills.
• Commitment to safety, quality, and regulatory/compliance expectations.

Responsibilities

• Lead and coach a team of field technicians; manage and coordinate service partners.
• Ensure safe, high-quality installation, maintenance, and warranty repair activities.
• Monitor and analyze service metrics; identify trends and drive continuous improvement.
• Support product launches with field feedback and training for service teams.
• Collaborate with engineering, manufacturing, and customer support to improve performance and customer experience.
• Maintain uptime goals, customer satisfaction, and adherence to safety and internal compliance standards.
• Develop talent and foster a performance-driven culture.

Skills

Leadership

Field operations

Data analysis

Communication

Safety & compliance

Job description

Regional Field Service Manager

overseeing service operations for water heaters, boilers, and water treatment products across an assigned territory.

Key Responsibilities

• Lead and coach a team of field technicians; manage and coordinate service partners.
• Ensure safe, high-quality installation, maintenance, and warranty repair activities.
• Monitor and analyze service metrics; identify trends and drive continuous improvement.
• Support product launches with field feedback and training for service teams.
• Collaborate with engineering, manufacturing, and customer support to improve performance and customer experience.
• Maintain uptime goals, customer satisfaction, and adherence to safety and internal compliance standards.
• Develop talent and foster a performance-driven culture.

Qualifications & Skills

• Strong leadership and field operations management experience.
• Working knowledge of water heater/boiler and water treatment service and repair practices.
• Ability to use service data to drive operational improvements.
• Excellent communication and cross-functional collaboration skills.
• Commitment to safety, quality, and regulatory/compliance expectations.