Field Robotics Support Engineer

Genesis AI; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Genesis AI in San Francisco is searching for a hands-on embedded engineer to maintain and troubleshoot robotics systems at customer sites. The role requires extensive fieldwork, diagnosing issues across hardware and software to ensure smooth operations.

The ideal candidate will have experience in robotics or data systems, strong customer interaction skills, and the ability to translate technical issues for varied audiences.

This role is pivotal in optimizing the performance of our robotics systems while enhancing customer satisfaction through effective problem-solving.

Qualifications

• Experience in keeping robotics or data-systems operations running.
• Ability to debug across hardware and software.
• Strong communication skills with customers.

Responsibilities

• Keep collection stations and partner sites operational.
• Travel to customer sites to solve problems.
• Diagnose and implement fixes for site and floor issues.
• Provide feedback to model, platform, and hardware teams.
• Support and set up new tasks and sites.

Skills

Hands-on engineering

Robotics

Debugging across hardware, software, and data

Linux

Python

Customer interaction

Job description

Genesis AI in San Francisco is searching for a hands-on embedded engineer to maintain and troubleshoot robotics systems at customer sites. The role requires extensive fieldwork, diagnosing issues across hardware and software to ensure smooth operations.

The ideal candidate will have experience in robotics or data systems, strong customer interaction skills, and the ability to translate technical issues for varied audiences.

This role is pivotal in optimizing the performance of our robotics systems while enhancing customer satisfaction through effective problem-solving.