Field Quality & Performance Coach

Holifield Pest Management; Laurel (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Holifield Pest Management / Clanton Pest Control in Mississippi is seeking a Field Quality & Performance Manager to lead service quality improvements and coach technicians. The role requires travel across service areas and a focus on accountability with fairness.

You will guide performance, train staff, and collaborate with leadership to enhance customer satisfaction and field operations. A valid driver’s license and willingness to travel are required.

Qualifications

• Pest control field experience and strong technical knowledge.
• Experience supervising, training, or coaching employees.
• Ability to understand performance reports and ask good questions.
• Confidence to address poor performance directly and respectfully.
• Strong organization, documentation, and follow-through.

Responsibilities

• Conduct ride-alongs and inspect service quality.
• Review technician performance, callbacks, and incomplete services.
• Investigate concerns before reaching conclusions.
• Identify whether problems involve technician execution, training, equipment, routing, or scheduling.
• Provide hands‑on training and clear corrective direction.
• Establish measurable improvement plans and follow up.
• Document findings and report recommendations to leadership.
• Recommend additional training or disciplinary action when needed.

Skills

Pest control field experience

Supervising / coaching

Analyzing performance reports

Direct communication

Documentation

Job description

Holifield Pest Management / Clanton Pest Control in Mississippi is seeking a Field Quality & Performance Manager to lead service quality improvements and coach technicians. The role requires travel across service areas and a focus on accountability with fairness.

You will guide performance, train staff, and collaborate with leadership to enhance customer satisfaction and field operations. A valid driver’s license and willingness to travel are required.