Field Quality Leader, Pest Control Accounts

Braman Termite & Pest Elimination; Waltham (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Braman Termite & Pest Elimination in Waltham, MA is seeking a hands-on Quality Manager to lead commercial account relationships, support field operations, and develop the Quality Technician team. This leadership role combines account management, quality assurance, and client service, with meaningful field engagement and collaboration with branch leadership.

You will oversee audits, coaching, and performance evaluations, ensuring compliance and continuous improvement while delivering exceptional

Qualifications

• Minimum of 5 years related Management experience or equivalent combination of education and experience.
• Ability to read, interpret, and communicate documents and reports clearly.
• Math: ability to calculate figures, percentages, areas and volumes.
• Reasoning: apply common sense to solve problems.
• Computer Skills: Proficiency in Microsoft Office, Internet applications, and order processing systems

Responsibilities

• Own a portfolio of commercial branch accounts, overseeing setup, installations, cleanouts, and ongoing service.
• Serve as a go-to resource for clients and field technicians, providing guidance and supporting issue resolution.
• Conduct proactive client follow-ups to ensure satisfaction, retention, and loyalty.
• Address account-related escalations in partnership with Service Supervisors and Branch Managers.
• Perform annual account assessments, generate trend reports, and provide actionable insights for improvement.

Skills

Quality management

Leadership

Customer relationship management

Field operations

Education

5+ years management experience

Tools

Microsoft Office

Order processing systems

Job description

Braman Termite & Pest Elimination in Waltham, MA is seeking a hands-on Quality Manager to lead commercial account relationships, support field operations, and develop the Quality Technician team. This leadership role combines account management, quality assurance, and client service, with meaningful field engagement and collaboration with branch leadership.

You will oversee audits, coaching, and performance evaluations, ensuring compliance and continuous improvement while delivering exceptional