Field Quality Engineer — Customer-Driven Data Leader

Johnson Controls, Inc.; York (York County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation and holidays

Comprehensive benefits including 401K,

On the job training

Collaborative team environment

Safety focus

Job summary

Johnson Controls, Inc. is seeking a Field Quality Engineer in York, PA to lead customer and field quality activities across multiple equipment platforms.

You will coordinate product technical support, warranty data, and field feedback to define fixes and improvements that enhance the customer experience. The role requires a Bachelor’s degree in a related field with 5+ years in manufacturing quality, strong problem solving (8D/9S), data analysis skills (Excel/Power BI), and the ability to travel

Qualifications

• Bachelor’s degree in engineering, management or related discipline with 5+ years in quality in a low volume, high mix manufacturing environment.
• Excellent interpersonal skills with demonstrated success in customer and supplier interaction.
• Ability to travel up to 50% with peaks at higher levels.
• Lean methodologies and disciplined operating routines are preferred.

Responsibilities

• Provide Field Quality leadership across assigned product families to improve customer quality experience.
• Analyze data and report improvements to leadership for project formation and resourcing.
• Interact with customers, perform site visits, investigate root causes, and quantify benefits for quality improvements.
• Collaborate with Field Technical team to develop clear communication strategies and deliverables.
• Develop a defined project pipeline with priorities to maximize customer benefits and process improvements.
• Understand customer perception related to equipment performance and CTQ elements.
• Provide field-facing data analysis to support supplier and reliability improvements.

Skills

Quality analysis

Lean methodologies

Root cause analysis

Communication

Travel readiness

Education

Bachelor’s degree in engineering/related field

Tools

MS Excel

Power BI

Job description

Johnson Controls, Inc. is seeking a Field Quality Engineer in York, PA to lead customer and field quality activities across multiple equipment platforms.

You will coordinate product technical support, warranty data, and field feedback to define fixes and improvements that enhance the customer experience. The role requires a Bachelor’s degree in a related field with 5+ years in manufacturing quality, strong problem solving (8D/9S), data analysis skills (Excel/Power BI), and the ability to travel