Manager, Quality Assurance

C01 Carrier Corporation; Charlotte (NC); Hybrid; USD 96,000 - 192,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Job summary

Carrier Global Corporation is seeking a Field Quality Manager to oversee field quality initiatives for commercial HVAC products and services. This field-based role requires travel to data center sites and coordinates with customers, contractors, commissioning agents, and service operations to drive corrective actions and quality improvements.

The ideal candidate has a strong background in field-based quality systems, cross-functional collaboration, and experience engaging with customer

Qualifications

• Bachelor's degree required.
• 3 years HVAC industry experience.
• 3 years in quality, reliability, service operations, engineering, and/or field leadership.

Responsibilities

• Identify and resolve field quality issues; escalate to engineering and service teams.
• Lead field quality programs; develop metrics, dashboards, and reporting.
• Drive continuous improvement; share lessons learned and train technicians and managers.
• Engage with key customer accounts during escalations and maintain relationships.

Skills

HVAC industry experience

Quality leadership

Field leadership

Customer engagement

Education

Bachelor's degree

ASQ certification

Job description

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

Carrier is seeking a highly skilled Field Quality Manager to lead field quality initiatives for our commercial HVAC products & services. This critical role will oversee the quality of our products as they are delivered, installed and serviced in data center customer locations. The role will serve as the primary liaison between data center customers, general contractors, commissioning agents, service operations, engineering and factory quality. It will be responsible for identification of risks, corrective and preventive action plans, field process continuous improvement and overall customer satisfaction with our products and services. The successful candidate will be a highly motivated self-starter who has demonstrated work experience with field-based quality systems and processes, successfully identified issues and worked with cross-functional teams to drive issue resolution. In addition, the successful candidate will demonstrate the capability to engage directly with critical customer representatives, collaborating to ensure satisfactory solutions across the product value stream. This is a field-based position and as such will require significant travel to customer sites. Primary geographies are: The West South-Central region of the United States including Texas, New Mexico, Oklahoma, Louisiana and the surrounding area. Midwest region of the United States including Indiana, Ohio, and Kentucky. Potential for travel to Canada.

Key Responsibilities

• Field Issue Identification & Resolution Serve as the escalation point for significant customer quality concerns. Investigate equipment failures, quality issues, and recurring reliability concerns. Coordinate corrective and preventive actions with engineering, manufacturing, and service teams.
• Quality Leadership Lead field quality programs for commercial HVAC equipment, controls, and related service offerings. Develop and maintain quality metrics, dashboards, and reporting processes. Establish field quality standards and best practices across service branches and project teams. Ensure compliance with company quality processes, safety requirements, and regulatory standards.
• Continuous Improvement Lead quality improvement projects that enhance service execution and equipment performance in the field. Develop lessons learned and field feedback processes. Support training programs for technicians and service managers. Recommend improvements to installation, commissioning, maintenance, and repair processes.
• Customer Engagement Support key customer accounts during quality escalations. Conduct customer visits and field assessments. Present corrective action plans and quality improvement initiatives to customers and leadership. Maintain strong customer relationships through proactive communication, standing cadences and issue resolution.

Required Qualifications

• Bachelor's degree
• 3 years of HVAC industry experience
• 3 years in quality, reliability, service operations, engineering, and/or field leadership

Preferred Qualifications

• Bachelor’s degree in engineering, Mechanical Engineering, HVAC Engineering, Quality, or related field.
• HVAC industry experience
• Experience in quality, reliability, service operations, engineering, or field leadership.
• Direct customer-facing experience
• Ability to read & interpret engineering drawings, specifications, BOM’s and technical requirements
• ASQ quality certification
• Six Sigma Green Belt or Black Belt or similar
• Customer relationship building and cross-functional team leadership
• Experience with warranty analytics and reliability engineering
• Strong knowledge of commercial HVAC systems including Chillers, Air Handling Units, Rooftop Units, Controls and Building Automation Systems
• Experience with data center cooling applications

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition is entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days;
• paid sick days, up to 5 days;
• paid personal leave, up to 5 days;
• paid holidays, up to 13 days;
• birth and adoption leave;
• parental leave;
• family and medical leave;
• bereavement leave;
• jury duty leave;
• military leave;
• purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.