Field Quality Assurance Specialist

LeafHome; Pembroke (NH); On-site; USD 65,000 - 70,000; Full time

Job summary

LeafHome is seeking a Quality Control Field Specialist to oversee quality standards across warehouse and field installation operations, owning inspection programs and corrective actions to meet manufacturer specifications and safety requirements.

Working with Operations, Installation, and Sales leadership, you will reduce rework, improve installer performance, and drive consistent customer outcomes through data-driven inspections and targeted training.

Qualifications

• Associate’s degree or Vocational Education.
• 2–4 years of installation and/or quality control experience.
• Valid driver’s license.
• Ability to conduct job site inspections including roofs.
• Legally authorized to work in the country without sponsorship.
• Strong analytical and documentation skills.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Analytical skills

Documentation skills

Independent judgment

Communication skills

Education

Associate’s degree or Vocational Education

Tools

CRM software

Inspection tools

Reporting systems

Job description

LeafHome is seeking a Quality Control Field Specialist to oversee quality standards across warehouse and field installation operations, owning inspection programs and corrective actions to meet manufacturer specifications and safety requirements.

Working with Operations, Installation, and Sales leadership, you will reduce rework, improve installer performance, and drive consistent customer outcomes through data-driven inspections and targeted training.