Field Quality Assurance Specialist

LeafHome; Lombard (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

LeafHome is seeking a Quality Control Field Specialist to oversee and improve quality standards across warehouse and field installation operations. This role leads QC programs, inspections, reporting, and corrective actions to meet company standards, manufacturer specs, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Qualifications

• Associate’s degree or vocational education required.
• 2–4 years of installation and/or quality control experience.
• Valid driver’s license and ability to inspect job sites including roofs.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Own and maintain quality control standards across warehouse and field operations.
• Conduct field and warehouse inspections; analyze findings and determine corrective actions.
• Lead non-conformance management, including root cause analysis and corrective action planning.
• Partner with Installation and Quality leadership to improve material handling and installation quality.
• Evaluate installer performance using inspection data and provide retraining guidance.
• Develop quality-focused training for installers and partners.
• Monitor quality metrics and present insights to leadership.
• Ensure procedures align with safety standards and company policies.

Skills

Analytical skills

Documentation

CRM proficiency

Inspection tools

Root cause analysis

Independent judgment

Driver's license

Communication

Education

Associate’s degree or vocational education

Tools

Inspection tools

Reporting software

CRM software

Job description

LeafHome is seeking a Quality Control Field Specialist to oversee and improve quality standards across warehouse and field installation operations. This role leads QC programs, inspections, reporting, and corrective actions to meet company standards, manufacturer specs, and safety requirements.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.