Field Property Claims Specialist – Travel & Resolve

Farmers Group Inc.; Maryland; Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid training

Flexibility and independence

Total Rewards Benefits Package

401(k)

Medical

Vision

Job summary

Farmers Group Inc. is seeking a field claims investigator to assess property damage, determine liability and negotiate fair settlements. You will visit policyholders’ residences, use claims software, and write loss estimates in a paperless environment.

This remote field role requires travel to policyholder homes, 1–3 CAT deployments per year, and strong customer service, communication, and driving credentials. Training, benefits, and growth opportunities are offered.

Qualifications

• High School diploma or equivalent required.
• Excellent Customer service experience, preferably in a retail environment.
• Construction or Insurance experience is highly desirable and preferred.
• Excellent communication skills – both oral and written.
• Computer Literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Valid driver’s license and Bondable; final candidates may be subject to a Motor Vehicle Record background check.

Responsibilities

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.

Skills

Customer service

Communication

MS Word

Excel

Outlook

Smartphone apps

Education

High School diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Select how often (in days) to receive an alert:

Sr Field Property Claims Adjuster: Prince George's County, MD

36191

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess propertydamage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Acts as a company representative in public interactions, maintaining a professional demeanor consistentwith management standards.
• Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses,contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and otherrelevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Performs additional duties as assigned.
• Promotes safety at all times and complies with safety/ergonomicstandards as outlined in relevant company published manuals.

Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days.

• Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Earn additional hourly pay and overtime during deployment assignments.

If you have the following...

• High School diploma or equivalent required.
• Excellent Customer service experience, preferably in a retail environment
• Construction or Insurance experience is highly desirable and preferred.
• Excellent communication skills – both oral and written.
• Computer Literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policiesand property damage from the inside out toidentify how coverage applies to a particular loss.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Valid driver's license and Bondable. Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.

Previous property damage claims experience preferred but we are willing to train the right candidate!

... then this could be a great career opportunity for you!

Final candidate qualifications may be reviewed against the requirements for the associated level of this role.

Candidates must be willing and able to...

• Climb Ladders to inspect roofs, and be comfortable working on rooftops, multiple times per day,
• Work in small, confined spaces that have been damaged; such as attics and crawlspaces.
• Achieve a minimum passing score on all claims training exams.

Physical Actions & Environment

• Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, Seeing

Required job duties are performed in the field and an in-home office environment. Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

If you're looking for the following in your next career:

• Paid training through the award-winning and industry-leading University of Farmers.
• Flexibility and independence to work outside the confines of a desk job.
• Total Rewards Benefits Package: 401K and a competitive starting salary.
• Rapid growth potential and management opportunities for success-oriented people through education,mentorship programs, and inspirational leadership at a company you can be proud of.

… then Farmers Insurance is the place for you!

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
  o CA Only: $27.73 - $47.07
  o CO & ME: $26.00 - $40.67o HI/IL/MN/VT Only:$26.00 - $43.58o MA Only:$26.00 - $43.58
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): Job Location(s): Virtual - Prince George's County, Maryland

Workplace: Remote - This is a field role requiring travel to and from policy holder homes.

Salary Grade: Grade 31 - 32 - will be considered and is dependent upon current salary grade and/or experience.

Hiring Manager: David M Buschmann

Recruiter Name:Kirstin Jones

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.