Field Property Claims Adjuster - Customer-Focused

American Family Insurance; Georgia; On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Annual incentive

Paid holidays (9)

Paid time off (23 days)

Student loan repayment

Paid-family leave

Job summary

American Family Insurance is seeking a Field Claims Adjuster to handle homeowner property claims in the Georgia area. You will spend 80% of your time in the field, with a company fleet vehicle provided and potential for personal-use. Occasional office travel for meetings and training is required.

The role involves on-site inspections, negotiations, and close collaboration with insureds and attorneys. Travel up to 50%, with catastrophe travel up to 75% as needed.

Qualifications

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex claims.
• Extensive knowledge and understanding of policies and endorsements.
• Extensive knowledge of each phase of the claim handling process.
• Property field claims adjusting and Xactimate estimate writing experience required.

Responsibilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
• Interprets and determines policies, leases, by‑laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Makes independent decisions and self-supervises most files and recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Customer service

1st & 3rd party claims

Field claims adjusting

Policy endorsements knowledge

Tools

Xactimate

Job description

American Family Insurance is seeking a Field Claims Adjuster to handle homeowner property claims in the Georgia area. You will spend 80% of your time in the field, with a company fleet vehicle provided and potential for personal-use. Occasional office travel for meetings and training is required.

The role involves on-site inspections, negotiations, and close collaboration with insureds and attorneys. Travel up to 50%, with catastrophe travel up to 75% as needed.