Product Support Sales Rep

Dobbs Equipment, LLC; West Columbia (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A machinery support company in West Columbia is seeking an experienced Product Support Sales Rep to manage customer relations and promote product support services. This mid-senior level role requires strong communication, problem-solving skills, and a valid driver's license. You will be responsible for ensuring compliance with safety policies, maintaining customer records, and monitoring competitive trends. The position is full-time, and may require extensive driving and travel.

Qualifications

• Valid driver's license required.
• Strong motivation and self-management skills.

Responsibilities

• Ensure compliance with company health and safety policies.
• Call on current and new customers in the assigned territory.
• Maintain records in the company database.
• Monitor customer and competitive trends.
• Ensure customer satisfaction and address disputes promptly.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

PC literacy

Bilingual

Education

Bachelor's degree or equivalent

Tools

MS Office (Excel, Outlook)

Job description

Join to apply for the Product Support Sales Rep role at Dobbs Equipment, LLC

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR). The candidate will be a visible, active, and recognized customer support leader within their area of responsibility (AOR), aggressively pursuing product support business opportunities with existing and new customers to help the company achieve monthly product support revenue and profitability objectives.

Key Competencies

• Sell shop and field labor jobs to Deere and All Makes customers
• Develop and promote preventative maintenance agreements
• Offer undercarriage and ground engaging tools
• Execute strategic parts promotions outlined in the Dobbs Equipment Calendar

Essential Functions and Responsibilities

• Ensure compliance with Dobbs Equipment Health and Safety Policies and Procedures.
• Call on all customers (current and new) in the assigned territory according to agreed call frequency.
• Maintain up‑to‑date records in the Dobbs Equipment database, including customer unit fleet details.
• Monitor local customer and competitive trends; recommend actions to management.
• Ensure customer satisfaction, addressing disputes promptly per company policies.
• Staff the parts counter as scheduled and encourage customers to use the counter for routine parts orders.
• Maintain strong expense controls while performing required job functions.
• Educate and train customers on the Dobbs Customer Portal.
• Assist in the collection of accounts receivable when requested.
• Adhere to all safety policies, for both Dobbs equipment and client environments.

Qualifications

• Valid driver’s license
• Customer service experience

Education, Skill, And/or Experience Requirements

• Bachelor’s degree or equivalent (three years related experience) or a combination of education and experience.
• Valid driver’s license and clean driving record.
• Strong communication skills with teammates and customers.
• Strong problem‑solving abilities.Self‑management and motivation.
• PC literacy; proficient with MS Office, especially Excel and Outlook.
• Ability to apply common sense and follow written or oral instructions.
• Basic arithmetic skills (add, subtract, multiply, divide).
• Quick learner with creative thinking.
• Extensive driving and overnight travel required.
• Bilingual a plus.

Work Environment

The work environment may include wet or humid conditions, moving mechanical parts, and outdoor weather. The noise level is usually quiet.

Physical Demands

• Regular standing, hand use, reaching, and speaking.
• Frequent walking, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Occasional sitting.
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally.
• Close and color vision required.

Equal Employment Opportunity

Dobbs Equipment is an Equal Employment Opportunity (EEO) and affirmative action employer. All employment decisions are based on qualifications and job performance, with no regard to protected characteristics. We are a drug‑free and alcohol‑free workplace.

Notice to Applicants

We participate in E‑Verify in the United States.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other
• Machinery Manufacturing