Field Product Support Pro – Parts & Service

Milton CAT; Scarborough (ME); Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

Milton CAT in Scarborough, ME, is seeking a full-time Product Support Consultant to assist customers in optimizing their equipment operations through effective service recommendations and parts sales. This role requires building strong relationships, providing customer training, and ensuring a high level of service.

The ideal candidate will have 3-5 years of experience in a related field, strong communication skills, and proficiency in CRM software. Milton CAT emphasizes customer satisfaction and offers training opportunities.

Formación

• 3-5 years of experience with a heavy-duty dealership in a parts or service function.
• Associate’s Degree preferred; relevant work experience may substitute.

Responsabilidades

• Assist customers in achieving lower operating costs.
• Build relationships with key decision makers.
• Coordinate with customer, service, and parts departments.
• Develop new business to meet goals.
• Provide customer training on maintenance needs.

Conocimientos

Understanding equipment dynamics

Effective communication

Proficiency in Microsoft software

Problem solving

Organizational skills

Educación

Associate’s Degree (preferred)

Herramientas

CRM software

Descripción del empleo

Milton CAT in Scarborough, ME, is seeking a full-time Product Support Consultant to assist customers in optimizing their equipment operations through effective service recommendations and parts sales. This role requires building strong relationships, providing customer training, and ensuring a high level of service.

The ideal candidate will have 3-5 years of experience in a related field, strong communication skills, and proficiency in CRM software. Milton CAT emphasizes customer satisfaction and offers training opportunities.