Field Product Support & Sales Specialist

Coastal Construction Equipment LLC; Fort Myers (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Coastal CAT is seeking a Product Support Specialist to be the primary customer-facing representative in the Fort Myers area. The role blends customer service, technical inspection, and sales support to deliver timely, accurate information and high-quality maintenance recommendations for Caterpillar equipment.

In this field-oriented position, you will collaborate with PSSR, ISR, and other product support staff, documenting interactions and contributing to territory growth while traveling to

Qualifications

• Excellent customer service and communication skills.
• Ability to learn and use Caterpillar and other technical tools.
• Strong organizational skills and documentation discipline.

Responsibilities

• Establish and maintain strong customer relationships.
• Assist customers with maintenance management and sale of parts and services.
• Support inspections of buckets, blades, wear parts, and undercarriage components.
• Research availability of new products and provide technical information to customers.

Skills

Customer service

Communication

Technical aptitude

Proprietary software

Office software

Multitasking

Education

High school diploma

Technical training or certifications

Tools

Caterpillar systems

Job description

Coastal CAT is seeking a Product Support Specialist to be the primary customer-facing representative in the Fort Myers area. The role blends customer service, technical inspection, and sales support to deliver timely, accurate information and high-quality maintenance recommendations for Caterpillar equipment.

In this field-oriented position, you will collaborate with PSSR, ISR, and other product support staff, documenting interactions and contributing to territory growth while traveling to