Field Printing Systems Technician

Konica Minolta Business Solutions U.S.A., Inc.; San Diego (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Vehicle maintenance compensation

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Systems Technician to perform on-site maintenance, diagnostics, and repairs for KM production and MFP equipment, including printers from HP and Lexmark.

The role will involve networking troubleshooting on Windows and Mac OS, firmware upgrades, and customer training. Local travel to customer sites is required, with occasional training trips.

Qualifications

• Requires electrical/mechanical aptitude.
• Experience with printing from business apps and graphics programs.
• Familiarity with Windows/MAC OS client/server environments.
• Strong time management and prioritization skills.

Responsibilities

• Perform on-site maintenance, diagnostics, repairs and customer call assistance on KM Production, color production, and MFP equipment and printers (HP, Lexmark, etc.).
• Install/ de-install equipment, configure and troubleshoot networking issues (Printing/Scanning) on Windows/MAC OS, load drivers, clone files, transfer address books, and perform firmware upgrades.
• Travel locally to customer sites daily; manage territory workload and maintain customer communication and satisfaction.
• Train customers on basic printing, scanning, copying functions and provide sales support as needed.
• Maintain accurate ASL truck inventory for the designated territory.

Skills

Self-motivated

Time management

Verbal written communication

Teamwork

Customer service

Problem solving

Ability to lift 50 pounds

Education

High School diploma or GED

Technical School training

Tools

Windows OS

Mac OS

Printer drivers

Networking

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Production Systems Technician to perform on-site maintenance, diagnostics, and repairs for KM production and MFP equipment, including printers from HP and Lexmark.

The role will involve networking troubleshooting on Windows and Mac OS, firmware upgrades, and customer training. Local travel to customer sites is required, with occasional training trips.