Onsite Technical Administrator - Print & System Support

Experis Austria; Palo Alto (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) with match

Job summary

Experis seeks an Onsite Technical Administrator in Palo Alto, CA to support the onsite service team. The role focuses on monitoring systems, installing/configuring hardware and software, and delivering excellent customer service at client sites.

Ideal candidates have a high school diploma or GED with 2–5 years in maintenance or related fields, strong troubleshooting and communication skills, and a proactive, detail-oriented mindset.

Qualifications

• High School Diploma, GED, or higher secondary education, or demonstrated work experience.
• Typically 2-5 years of related work experience in maintenance, quality, or a related field.
• Ability to troubleshoot hardware and software issues effectively.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms.
• Conduct routine installations, configurations, and assemble and integrate systems/products following standard protocols.
• Respond promptly to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities while adhering to incident, change, and problem management processes.
• Manage consumable inventory, including replacing toner, consumables, and paper, and ensure availability at customer sites.

Skills

Customer service

Communication

Organizational skills

Hardware troubleshooting

Proactive attitude

Education

High School Diploma or GED

Related work experience

Job description

Experis seeks an Onsite Technical Administrator in Palo Alto, CA to support the onsite service team. The role focuses on monitoring systems, installing/configuring hardware and software, and delivering excellent customer service at client sites.

Ideal candidates have a high school diploma or GED with 2–5 years in maintenance or related fields, strong troubleshooting and communication skills, and a proactive, detail-oriented mindset.