Field Power Electronics Support Engineer

Advanced Energy Management Limited; Fort Collins (CO); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical plans

Short/Long-term disability

Health Savings Account

Paid vacation

Paid sick time

Paid holidays

401(k) match

Employee assistance program

Volunteer time off

Job summary

Advanced Energy, a global leader in precision power conversion, is seeking a Technical Support Engineer to serve as the primary contact for technical and field issues. You will provide 24x7 support to customers and internal teams and assist inside sales with component recommendations.

The role requires strong communication, 2+ years in technical support or electronics, and familiarity with Modbus/ Ethernet TCP/IP. Onsite in Fort Collins, CO with potential travel.

Qualifications

• Clear communication with a variety of customers.
• Strong written and verbal communication skills.
• Ability to explain technical concepts clearly and concisely.

Responsibilities

• Provide exceptional customer experience for AE products.
• Offer field and remote technical support via phone and web.
• Identify leads and opportunities from product requests and advise on equipment.

Skills

Customer communication

Technical writing

Problem solving

Independent judgment

Multi-tasking

Education

Associate's degree in Electronics

Bachelor's degree in Electronics or Engineering

Tools

ERP systems

CRM systems

Job description

Advanced Energy, a global leader in precision power conversion, is seeking a Technical Support Engineer to serve as the primary contact for technical and field issues. You will provide 24x7 support to customers and internal teams and assist inside sales with component recommendations.

The role requires strong communication, 2+ years in technical support or electronics, and familiarity with Modbus/ Ethernet TCP/IP. Onsite in Fort Collins, CO with potential travel.