Field Technical Support Engineer (24/7)

Advanced Energy; Fort Collins (CO); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical plans available

401(k) plan with company match

Paid vacation and holidays

Parental leave

Tuition reimbursement

Volunteer time off

Job summary

Advanced Energy, based in Denver, Colorado, is hiring a Technical Support Engineer to serve as the primary contact for technical and field issues. The role provides 24x7 customer-focused support and inside sales assistance to determine suitable parts that meet customer requirements.

The position requires strong communication, technical writing, and problem-solving skills, with at least two years in electronics tech/support and a background in plasma/power electronics.

Qualifications

• Associate’s degree in Electronics and/or equivalent education or experience.
• Minimum of two years’ experience as an electronics technician or in a technical support role.
• Minimum of two years’ experience in the Plasma industry or supporting power electronics.

Responsibilities

• Provide exceptional customer experience when working directly with customers.
• Provide service, technical support, and troubleshooting for AE products in the field via telephone and internet.
• Analyze new product sales requests to identify leads and new opportunities.
• Adhere to all standard operating procedures including documenting product history and case management.
• Provide field data and installation support to the engineering team for product improvements.
• Support field visits to assess progress and customer status.
• Contribute to knowledge management with solution-oriented production information.
• Work under indirect supervision.

Skills

Customer service

Communication skills

Technical writing

Multitasking

Independent judgement

Problem solving

Education

Associate’s degree in Electronics

Bachelor’s degree in Electronics (desirable)

Tools

ERP

CRM

Microsoft Office / Outlook

Job description

Advanced Energy, based in Denver, Colorado, is hiring a Technical Support Engineer to serve as the primary contact for technical and field issues. The role provides 24x7 customer-focused support and inside sales assistance to determine suitable parts that meet customer requirements.

The position requires strong communication, technical writing, and problem-solving skills, with at least two years in electronics tech/support and a background in plasma/power electronics.