Field POS Installer & Tech Trainer (Travel)

Shift4; Michigan; On-site; USD 28,000 - 41,000; Full time

Job summary

Shift4 is seeking an Onsite POS Installer to fully integrate POS systems and peripherals at merchant locations. You will perform site surveys, install hardware/software, train merchants, and document work completed while traveling regionally.

Expect flexible hours, some overnight travel, and collaboration with Tier III teams to support enterprise installations. A technical background and strong driving record are required.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree in a technical field preferred.
• Technician background in network/computer troubleshooting or installation.
• Experience running in-wall and exposed cabling; able to lift up to 50 pounds.
• Good driving record and willingness to travel on short notice.
• Proficiency in Microsoft Office Suite and Google Docs.
• Friendly, professional, and enthusiastic demeanor.
• Ability to learn and retain new information quickly, follow directions, and exercise good judgment.
• Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support experience, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).

Responsibilities

• Complete end-to-end POS installations, including hardware, software, network setup, and configuration.
• Conduct site surveys and troubleshoot network or cabling issues.
• Test hardware, software, and credit card processing with minimal remote support.
• Provide merchant training on POS systems and ensure satisfaction during and after installation.
• Document installations and provide photos of work performed.
• Participate in enterprise account installations under the guidance of Tier III installers or managers.
• Mentor Tier I installers and provide guidance during installations.
• Travel locally (within 200 miles) and occasionally nationally for installations as needed.
• Maintain inventory of equipment and manage requisitions.
• Track and submit monthly expense reports.
• Participate in recurring training on the Shift4 product suite.
• Provide feedback on new software/hardware beta testing.
• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.
• Adhere to safe driving practices and maintain reliable transportation.
• Travel nationally as needed to support customer installations and service requirements.

Skills

Customer service mindset

Problem-solving

Team player

Detail-oriented

Willingness to travel

Education

High school diploma or equivalent

Bachelor’s degree in a technical field

Tools

Microsoft Office Suite

Google Docs

CompTIA A+

Net+

MCP

Job description

Shift4 is seeking an Onsite POS Installer to fully integrate POS systems and peripherals at merchant locations. You will perform site surveys, install hardware/software, train merchants, and document work completed while traveling regionally.

Expect flexible hours, some overnight travel, and collaboration with Tier III teams to support enterprise installations. A technical background and strong driving record are required.