Onsite POS Installer

Shift4 Payments, LLC; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Shift4 is seeking an Onsite POS Installer to lead full POS system and peripheral installations at merchant locations across the United States. The role requires technical expertise, coordination with merchants, and client training on the POS ecosystem.

You will conduct site surveys, troubleshoot network issues, test payments, document work, and travel locally up to 200 miles with occasional national assignments. A strong service mindset and ability to learn quickly are essential.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in a technical field preferred.
• Technician background in network/computer troubleshooting or installation.
• Experience running in-wall and exposed cabling; able to lift up to 50 pounds.
• Good driving record and willingness to travel on short notice.
• Proficiency in Microsoft Office Suite and Google Docs.
• Friendly, professional, and enthusiastic demeanor.
• Preferred: CompTIA A+, Net+, MCP; 2+ years of customer service/tech support; experience in banking/credit card processing; bilingual English/Spanish.

Responsibilities

• Complete end-to-end POS installations including hardware, software, and network setup.
• Conduct site surveys and troubleshoot network or cabling issues.
• Provide merchant training on POS systems and ensure satisfaction.
• Document installations and provide photos of work performed.
• Travel locally (within 200 miles) and occasionally nationally for installations.
• Maintain inventory of equipment and manage requisitions.
• Participate in recurring training on the Shift4 product suite.

Skills

Troubleshooting

Network installation

Customer service

Travel readiness

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor’s degree in a technical field preferred

Tools

Microsoft Office Suite

Google Docs

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.The Onsite POS Installer is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants and training clients on the POS ecosystem. Installers are expected to contribute to enterprise installations, provide beta testing feedback, and develop a deep understanding of the merchant processing industry.ResponsibilitiesComplete end-to-end POS system and peripheral installations, including hardware, software, network setup, and configuration.Conduct site surveys and troubleshoot network or cabling issues.Test hardware, software, and credit card processing with minimal remote support.Provide merchant training on POS systems and ensure satisfaction during and after installation.Document installations and provide photos of work performed.Participate in enterprise account installations under the guidance of Tier III installers or managers.Mentor Tier I installers and provide guidance during installations.Travel locally (within 200 miles) and occasionally nationally for installations as needed.Maintain inventory of equipment and manage requisitions.Track and submit monthly expense reports.Participate in recurring training on the Shift4 product suite.Provide feedback on new software/hardware beta testing.Work flexible hours, including on-call, early mornings, late nights, and weekends as required.Adhere to safe driving practices and maintain reliable transportation.Travel RequirementsOnsite Services roles require travel based on business and operational needs. While the majority of onsite assignments may be within an employee’s local or regional area, team members must be available to travel nationally as needed to support customer installations, service requirements, and other business priorities. Travel frequency, distance, and duration will vary based on business demand and may include assignments outside an employee’s typical service area, including overnight and extended travel when necessary.QualificationsHigh school diploma or equivalent; Bachelor’s degree in a technical field preferred.Technician background in network/computer troubleshooting or installation.Experience running in-wall and exposed cabling; able to lift up to 50 pounds.Good driving record and willingness to travel on short notice.Proficiency in Microsoft Office Suite and Google Docs.Friendly, professional, and enthusiastic demeanor.Ability to learn and retain new information quickly, follow directions, and exercise good judgment.Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support experience, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.