Senior Onsite POS Installer & Field Tech Trainer

100 Shift4 Payments, LLC; Georgia; Hybrid; USD 45,000 - 60,000; Full time

Job summary

Shift4 is hiring an Onsite POS Installer, Associate to handle full installation of POS systems and peripherals at merchant locations. You will train clients, coordinate with merchants, and support enterprise projects, traveling locally and occasionally nationally.

The role requires a technical background, strong communication skills, and a willingness to work flexible hours including on-call shifts.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree in a technical field is preferred.
• At least 1 year of POS installation or support experience.
• Technical background in network/computer troubleshooting or installation.
• Experience with hand tools and lifting up to 50 pounds.
• Proficiency in Microsoft Office Suite and Google Docs.
• Good driving record and willingness to travel on short notice.
• Friendly, professional, and enthusiastic demeanor.
• Ability to follow directions, retain new information quickly, and exercise good judgment.
• Preferred: CompTIA A+, Net+, MCP certifications; 2+ years in customer service/technical support; banking/credit card processing experience; bilingual (English/Spanish).

Responsibilities

• Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.
• Conduct site surveys and troubleshoot network or cabling issues.
• Test hardware, software, and credit card processing with minimal remote support.
• Provide merchant training on POS systems and ensure satisfaction during and after installation.
• Document installations and provide photos of work performed.
• Participate in enterprise account installations under guidance of Tier 2/3 installers or managers.
• Travel locally (within 200 miles) and occasionally nationally for installations as needed.
• Maintain inventory of equipment and manage requisitions.
• Participate in recurring training on the Shift4 product suite.
• Track and submit monthly expense reports.
• Adhere to safe driving practices and maintain reliable transportation.
• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.

Skills

POS installation

Technical troubleshooting

Customer service

Driving and travel readiness

Education

High school diploma or equivalent

Bachelor’s degree in a technical field preferred

Tools

Microsoft Office Suite

Google Docs

Job description

Shift4 is hiring an Onsite POS Installer, Associate to handle full installation of POS systems and peripherals at merchant locations. You will train clients, coordinate with merchants, and support enterprise projects, traveling locally and occasionally nationally.

The role requires a technical background, strong communication skills, and a willingness to work flexible hours including on-call shifts.