Field Platform Engineer – AI & Mission Outcomes

Sustainable World, Inc.; Tampa (FL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and 401(k) with 1:1

Discretionary paid time off

Medical, dental, and vision plans

Learning and development programs

Job summary

Axon is seeking an experienced professional to own customer outcomes within strategic accounts. You will build, deploy, and optimize AI-powered workflows on Axon's platform onsite, coordinating across Product, Engineering, Sales, Support and Services to drive measurable mission outcomes.

You will maintain an onsite presence, manage adoption and success metrics, and partner with agency leadership to align deployments with strategic goals.

Qualifications

• Experience in customer-facing technical roles and program management (8+ years).
• Familiarity with CJIS compliance and security standards preferred.
• Proven ability to drive operational transformation in large-scale deployments.
• Excellent communication with technical teams and senior stakeholders.

Responsibilities

• Own the full lifecycle of customer outcomes within strategic accounts, end-to-end deployment and adoption.
• Design, build, and ship capabilities on Axon's platform onsite.
• Lead field engagement, operations improvement, and executive-level reviews.
• Capture insights and influence product roadmap based on field data.

Skills

Customer-facing roles

Program management

Operational transformation

CJIS compliance

Strong communication

Tools

AI Era

DEMS

Fusus

Records

Job description

Axon is seeking an experienced professional to own customer outcomes within strategic accounts. You will build, deploy, and optimize AI-powered workflows on Axon's platform onsite, coordinating across Product, Engineering, Sales, Support and Services to drive measurable mission outcomes.

You will maintain an onsite presence, manage adoption and success metrics, and partner with agency leadership to align deployments with strategic goals.